Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Anderson

Newton,United States

Summary

Meticulous Content Writer offering five years of experience creating professional content. Well-versed in researching industry-related topics and writing marketing content. Proficient in Quip, Slack, Figma, Symphony, Xmetal and Google Docs. Organized and reliable individual possessing impeccable grammar and spelling abilities.

Able to quickly coordinate and strategize deadlines and content needs for internal and external customer and agent facing content.

Overview

8
8
years of professional experience

Work History

Supervisor of Operations

United Parcel Services, UPS
Stratham, NH
04.2024 - Current
  • Train and develop new hires how to safely and effectively load vehicles.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • In charge of opening and starting operations for all warehouse staff.
  • Oversees 30+ staff from the sort aisle, Ispa, preload, and bulk loaders.
  • Oversees all 60+ vehicles to ensure accurate load quality.
  • Works closely with individuals to ensure safe practices are being used.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Conducts regular reviews on individuals to assess productivity.

Preloader

United Parcel Service, UPS
Stratham, NH
02.2024 - 04.2024
  • Ensured that all products were stored properly in designated areas.
  • Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
  • Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
  • Responded quickly to requests from supervisors regarding changes in order picking priorities.
  • Utilized UPS "Safe Work Methods" to ensure safe working conditions.

Seasonal Driver

United Postal Service, UPS
Stratham, NH
10.2023 - 01.2024
  • Completed all UPS and UPS University courses.
  • Completed all necessary driver training hours and schooling.
  • Drove and delivered for over 150 stops on a daily route.
  • Covered and assisted with other routes where applicable.
  • Maintained my daily delivery's "stop per hour" goal.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Used GPS navigation systems to plan efficient routes for deliveries.
  • Verified the contents of inventory loads against shipping papers.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Content Writer

Amazon Pharmacy
Manchester, NH
04.2018 - 01.2023
  • Launched Amazon Pharmacy and created its initial Help Center from scratch.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
  • Coordinated with subject matter experts for new project launches and topic generation.
  • Validated accuracy of information, data and references in written content.
  • Created and edited costumer-facing content for various forms of articles and walkthroughs.
  • Delivered an extensive, articulated and clear Amazon Pharmacy quick chat library for agent use.
  • Experienced with tools such as Symphony, Figma, Jira and Xmetal.
  • Responsible for updating and editing the external-facing Amazon Pharmacy Help Center.
  • Experience using Agile Methodology to deliver results.
  • Created and edited consumer-facing content for various forms of marketing materials.
  • Crafted professional website content and updated using Project Symphony.

Petty Officer Third Class

Navy
Manchester, NH
04.2017 - 01.2022
  • Identified areas for improvement and suggested measures to increase performance and productivity.
  • Took on lead training responsible to assist new sailor onboarding.
  • Created training documentation for new sailors to ensure helpful guidance was provided on day-one onboarding.
  • Promoted to Petty Officer Third Class during the first exam and promotion cycle I was permitted to partake in.
  • Oversaw assigned crew tasks, monitored progress and verified completion.
  • Trained and supervised personnel in daily operations.
  • Maintained thorough knowledge of safety and emergency procedures.
  • Worked with higher-ranking officers to acquire new skills and knowledge.
  • Trained, coached and mentored military units to improve readiness and training.

Team Lead, Manager

PillPack Pharmacy
Manchester, NH
01.2017 - 04.2018
  • Oversaw daily workloads and workflow for smooth operations while maintaining employee job satisfaction and encouragement.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Suggested various operational strategies to increase productivity.
  • Delegated work assignments and prioritized tasks.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.

Customer Service Representative

PillPack Pharmacy
Manchester, NH
10.2016 - 04.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Created solutions to solve customer complaints and pain points with quick turnaround.

Education

Graduate of Naval A-school - Diesel Mechanics Technology

Naval A-School
Port Hueneme, CA
10.2017

High School Diploma -

Sanborn Regional High School
Kingston, NH
06.2010

Discovery & Data Analysis

Lean Six Sigma Training
Manchester, NH

Skills

  • Consistent brand messaging
  • Proofreading skills
  • Deadline management
  • Project coordination
  • Expertise in voice and tone
  • Editing, publishing, and review
  • Content development
  • Grammar skills
  • Proficiency using Figma
  • Experienced with Jira
  • Coding for Project Symphony
  • Expertise with Zendesk, guide, and view
  • Facilities Inspection
  • Staff Evaluation
  • Maintenance Oversight
  • Logistics Management
  • Team Development
  • Performance monitoring

Accomplishments

  • Worked close with legal representatives to maintain adherence to all pharmacy law I the highest form.
  • Promoted to content writer due to my increased creativity and drive that helped in the creation of the Amazon Pharmacy Help Center.
  • Consistently maintained high customer satisfaction ratings.
  • Organized and led focus groups to better understand customer needs/wants.
  • Promoted to Team Lead within less than two years of joining the pharmacy organization.
  • Created and edited over 150 new articles across the span of three years as a content editor and publisher.
  • Maintained the highest standards for content writing.
  • Lead Naval A-school graduating class of 2017.

Timeline

Supervisor of Operations

United Parcel Services, UPS
04.2024 - Current

Preloader

United Parcel Service, UPS
02.2024 - 04.2024

Seasonal Driver

United Postal Service, UPS
10.2023 - 01.2024

Content Writer

Amazon Pharmacy
04.2018 - 01.2023

Petty Officer Third Class

Navy
04.2017 - 01.2022

Team Lead, Manager

PillPack Pharmacy
01.2017 - 04.2018

Customer Service Representative

PillPack Pharmacy
10.2016 - 04.2017

Graduate of Naval A-school - Diesel Mechanics Technology

Naval A-School

High School Diploma -

Sanborn Regional High School

Discovery & Data Analysis

Lean Six Sigma Training

Similar Profiles

CREATE PROFILE
Thomas Anderson