THOMAS ANDREWS
Kissimmee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Epic Universal Turnstiles Operations
Universal Orlando
Orlando, FL
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Mythos Host
Universal Orlando
Orlando, FL
12.2023 - 12.2024
- Welcomed and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system, coordinating seating arrangements for smooth guest flow.
- Collaborated with kitchen staff to ensure timely food service and address guest inquiries.
- Trained new hosts on customer service standards and operational procedures for efficiency.
- Monitored dining area for cleanliness and ambiance, enhancing overall guest satisfaction.
- Handled guest feedback and concerns promptly, resolving issues to maintain positive experiences.
- Developed and implemented strategies to improve table turnover rates during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sharks Underwater Grill Host/Supervisor
SeaWorld Parks & Resorts
Orlando, FL
05.2022 - 12.2024
- Facilitated guest interactions to enhance visitor experience and satisfaction.
- Coordinated seating arrangements to optimize flow during peak hours.
- Trained new hosts on operational procedures and customer service standards.
- Managed reservation systems to streamline guest check-in process.
Assistant Manager
Regal Cinemas
Kissimmee, FL
03.2024 - 06.2024
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented staff training programs to enhance team performance.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Facilitated cross-departmental communication to streamline project execution.
- Led initiatives to improve customer satisfaction and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Host/Operations Coordinator
Walt Disney World Resort
Orlando, FL
10.2006 - 08.2022
- Assisted in training new cast members on safety protocols and operational procedures.
- Led daily briefings, ensuring all cast members understood roles and responsibilities for optimal performance.
- Implemented feedback mechanisms to improve service delivery and guest engagement strategies.
- Collaborated with team members to enhance attraction efficiency and guest satisfaction.
- Developed training materials that improved on-boarding processes for new staff members.
- Delivered exceptional guest experiences through engaging interactions and immersive storytelling.
- Facilitated smooth operations by maintaining cleanliness and organization throughout attractions.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Trained new cast members on operational procedures and guest interaction standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Arts - Early Childhood Education
Brevard Community College
Cocoa, FL01.2011
Highschool Degree -
Rockledge High School
Rockledge, FL01.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
Epic Universal Turnstiles Operations
Universal Orlando
01.2025 - Current
Assistant Manager
Regal Cinemas
03.2024 - 06.2024
Mythos Host
Universal Orlando
12.2023 - 12.2024
Sharks Underwater Grill Host/Supervisor
SeaWorld Parks & Resorts
05.2022 - 12.2024
Host/Operations Coordinator
Walt Disney World Resort
10.2006 - 08.2022
Associate of Arts - Early Childhood Education
Brevard Community College
Highschool Degree -
Rockledge High School