Thomas Aviles
Coconut Creek
Summary
Dynamic Sales Director at Toyota of Coconut Creek with a proven track record in driving sales growth and enhancing customer engagement. Expert in digital marketing strategies and deal closure, consistently exceeding sales quotas. Skilled in community building and fostering strong client relationships, delivering exceptional service that boosts retention and loyalty.
Overview
14
14
years of professional experience
Work History
Internet Sales Director
Toyota of Coconut Creek
06.2025 - Current
- desk figures to boost new/used vehicle traffic.
- Deliver credit data to lenders for acquisition of customer bank approvals.
- t/o'd internet and phone clients.
- Responded to internet inquiries and phone calls in timely matter.
- managed and trained department of 27 sales professionals, 4 internet managers, and 6 BDC agents
- Sustained and averaged 10% closing ratio for internet leads and 25% for phone leads.
Internet Director
Phillips Toyota
05.2021 - 06.2025
- Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.
- Strategized with online vendors and sales managers for successful implementation of advertising drives.
- Negotiated with third-party providers to receive cost-effective services while staying on budget.
- Measured, tracked and quantified organic and paid digital strategies.
- Provided superior and individualized customer service.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Responded to internet inquiries and phone calls in timely matter.
- Desked, closed and collected deposits for inbound units.
- Handled fleet and company deals.
- Handled out of state deals.
Assistant Internet Manager
Phillips Toyota
01.2017 - 04.2021
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Took care of day to day operational roles of Internet Director
Internet Sales Agent
Phillips Toyota
09.2015 - 12.2016
- Accompanied customers and demonstrated performance features on test drives.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Averaged 20+ units per month
Automotive Sales Consultant
Michaels Autos
03.2015 - 09.2015
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Automotive Sales Consultant
Tropical Auto Outlet
10.2014 - 03.2015
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
Automotive Sales Consultant
Orlando Infiniti
08.2014 - 10.2014
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Automotive Sales Consultant
Napelton Nissan & Kia
03.2012 - 05.2014
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Averaged 18+ vehicle sold and delivered.
Education
General Studies
Palm Beach State College
Lake Worth, FLSkills
- Data-driven decision making
- Sales training
- Sales funnel optimization
- Content management
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Director
Toyota of Coconut Creek
06.2025 - Current
Internet Director
Phillips Toyota
05.2021 - 06.2025
Assistant Internet Manager
Phillips Toyota
01.2017 - 04.2021
Internet Sales Agent
Phillips Toyota
09.2015 - 12.2016
Automotive Sales Consultant
Michaels Autos
03.2015 - 09.2015
Automotive Sales Consultant
Tropical Auto Outlet
10.2014 - 03.2015
Automotive Sales Consultant
Orlando Infiniti
08.2014 - 10.2014
Automotive Sales Consultant
Napelton Nissan & Kia
03.2012 - 05.2014
General Studies
Palm Beach State College