Jaima Carson
Tampa
Summary
Highly motivated saleswoman and growth-oriented professional with a proven track record of advancement. Recognized for strong dedication, initiative, and a results-driven work ethic. Thrive both independently and within collaborative team environments, consistently contributing leadership, continuous improvement, and positive team impact. Committed to professional development, adaptability, and maintaining the highest standards of integrity and professionalism.
Overview
6
6
years of professional experience
Work History
Internet Sales Director
Volkswagen of North Tampa
Tampa, FL
07.2025 - Current
- Implemented tracking systems for measuring ROI from various web-based initiatives.
- Collaborated with marketing, product development and other departments to develop effective promotional campaigns.
- Generated weekly and monthly reports on revenue generated from various sources such as organic search engine traffic or paid advertising campaigns.
- Identified areas of improvement within the internet sales process and developed solutions accordingly.
- Managed a team of internet sales professionals to ensure customer satisfaction and meet sales targets.
- Analyzed customer data to identify trends and opportunities for growth.
- Implemented data-driven strategies to optimize the online sales process, enhancing user experience and conversion rates.
- Developed comprehensive training programs for staff, resulting in improved product knowledge and customer service excellence.
Internet Sales Agent
BMW of Wesley Chapel
01.2024 - 07.2025
- Address and resolve complex buyer's orders
- Demonstrated agility in responding to evolving market trends
- Successfully navigated policy communication challenges
- Provided steadfast support to sales managers
- Boosted sales through dynamic online strategies, ensuring customer satisfaction.
- Implemented innovative online sales tactics, leading to market growth.
- Partnered with sales managers to overcome digital market challenges.
- Eagerly adapted to new sales technologies, driving digital engagement.
- Meticulously managed buyer orders, enhancing process efficiency.
- Streamlined online sales process, enhancing customer journey and efficiency.
- Track and manage reports to consistently see where my team and I can improve.
Service BDC Agent
BMW of Wesley Chapel
08.2023 - 12.2023
- Mastered product knowledge to enhance client trust and service efficiency
- Aided in drafting work orders and precise placement of parts
- Estimated costs for proposed work, ensuring transparency and customer satisfaction
- Boosted team performance through effective communication and collaboration.
- Introduced new service protocols, optimizing operational workflow.
- Provided peer training on service standards, elevating team expertise.
- Eagerly tackled client challenges, ensuring high satisfaction rates.
- Optimized service protocols at BMW of Wesley Chapel, enhancing operational efficiency.
Service Greeter/Porter
BMW of Wesley Chapel
04.2023 - 08.2023
- As a service greeter/Porter it is my duty to:
- Greet guests with a positive attitude and help assist them to an advisor.
- Scan vin numbers and get every point of the vehicle recorded until the vehicle is sent to the service shop.
- Pull around guest vehicles when they are ready to be picked up, and in perfect condition to send out.
- Tag and assign vehicles to service numbers.
- Carefully and cautiously drive vehicles from point A to point B.
- Boosted efficiency in vehicle processing for service, ensuring timely customer vehicle returns.
- Fostered positive first impressions through attentive guest greeting and service alignment.
- Streamlined vehicle tagging process, reducing wait times and improving service workflow.
- Delivered exceptional customer service, ensuring vehicles were returned in pristine condition.
Server
Walk On's Bistreaux & Bar
12.2022 - 08.2023
- Streamlined order processing via POS system management
- Collaborated effectively to ensure efficient service
- Provided personalized menu suggestions to address food allergies
- Offered exceptional guest service for a welcoming environment
- Handled dietary concerns with utmost care
- Rigorously maintained accuracy in high-volume order entry, reducing errors by 30%.
Sales Associate
Ferman Buick/GMC
06.2022 - 12.2022
- Responded to telephone and email inquiries, offering prompt and professional customer service.
- Demonstrated proficiency in handling customer objections and closing sales.
- Exhibited strong knowledge of various car models and finance options.
- Contributed to the smooth operation of front desk and sales activities.
- Ensured vehicle condition by meticulous inspection before customer handover.
- Streamlined guest vehicle tracking by introducing efficient tagging system.
- Fostered positive first impressions, setting the stage for successful sales interactions.
Sales/Front Desk Associate
South Beach Tanning Company
07.2021 - 06.2022
- Welcomed and assisted guests with enthusiasm for tanning services
- Maintained comprehensive knowledge of company policies and regulations
- Compiled and analyzed reports to drive sales strategies
- Managed client appointments with precision, enhancing operational efficiency at South Beach Tanning.
- Implemented a new client tracking system, significantly improving follow-up sales.
- Fostered a team environment that prioritized customer satisfaction and streamlined service delivery.
Carwash Attendant
Kopetsky Car Wash
Indianapolis
06.2020 - 03.2021
- Welcomed and engaged customers with a friendly demeanor, enhancing customer service quality
- Exceeded sales targets by promoting car wash services and options effectively
- Managed opening and closing procedures, ensuring operational efficiency
- Achieved sales targets through effective promotion of wash options and additional services.
- Maintained high cleanliness standards, ensuring the carwash was presentable at all times.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2022
Skills
- Online sales strategies
- Digital engagement
- Customer satisfaction enhancement
- POS system management
- Cross-department collaboration
- Verbal and Written Communication
- Customer Service and Rapport
- Tentative
- Customer Service and Assistance
- Consultative Techniques
- Persuasive Communication Style/Objection Handling
- Market Understanding
- Closing Sales
- Price Negotiation
- Upselling and Quota Achievement
- Detail Oriented
- Analytical Thinking
- Innovative Solutions
- ROI measurement
- Data-driven decision making
- Sales funnel optimization
- Sales training
Timeline
Internet Sales Director
Volkswagen of North Tampa
07.2025 - Current
Internet Sales Agent
BMW of Wesley Chapel
01.2024 - 07.2025
Service BDC Agent
BMW of Wesley Chapel
08.2023 - 12.2023
Service Greeter/Porter
BMW of Wesley Chapel
04.2023 - 08.2023
Server
Walk On's Bistreaux & Bar
12.2022 - 08.2023
Sales Associate
Ferman Buick/GMC
06.2022 - 12.2022
Sales/Front Desk Associate
South Beach Tanning Company
07.2021 - 06.2022
Carwash Attendant
Kopetsky Car Wash
06.2020 - 03.2021
High School Diploma -
Wharton High School