Dominic Santoro
San Tan Valley,AZ
Summary
Very Competitive results-driven Sales Representative with proven strengths in CRM management and customer engagement. Expertise in online sales strategies and creating new opportunities to drive revenue growth. Proven ability to encourage creative, unconventional thinking beyond the usual assumptions or mental constraints surrounding a problem to create an opportunity for business.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Internet Sales Representative
Berge Toyota
Mesa, AZ
02.2024 - Current
- Connected with customers through online inquiries to support vehicle sales and optimized customer satisfaction by demonstrating proper product knowledge.
- Used CRM software to track and organize business opportunities to find and create new business from previously sold clients.
- Consistently contributed as a top-performing asset to my team since my career started.
- Maintained focus on process adherence while completing tasks. and communicated clearly within professional responsibilities.
Bartender
Nandos Mexican Cafe
Mesa, Arizona
08.2021 - 02.2024
- Delivered exceptional customer service in a fast-paced restaurant, ensuring guest satisfaction during peak hours.
- Engaged customers, fostering a welcoming atmosphere that encouraged repeat visits and built a loyal clientele.
- Utilized critical thinking and problem-solving skills to address challenges promptly, enhancing overall service efficiency.
Shift Lead
Dutch Bros
Mesa, Arizona
03.2019 - 08.2022
- Trained and mentored team members on service standards, thereby improving overall team efficiency.
- Delivered exceptional customer service, contributing to positive guest experiences.
- Delegated tasks to employees while monitoring progress to ensure timely task completion.
Customer Care Representative
Dolce Vita
Mesa, Arizona
02.2016 - 05.2019
- Family owned and operated Italian grocery store where I demonstrated customer support.
- Learned to understand the quality of customer relation to have a fulfilling business.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2019
Some College (No Degree) - Business
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- CRM management
- Online sales strategies
- Sales management
- Client retention
- Customer engagement
- Creating new opportunities
- Sales reporting
- Digital marketing
- Effective communication
- Critical thinking
- Time management
- Time management
Accomplishments
- 2025 Sales Associate of the Year
- Multi-Awarded Salesman of the Month
Certification
- Certified New Vehicle Sales Representative
- Certified Used Vehicle Sales Representative
- Toyota Master Certified
Timeline
Internet Sales Representative
Berge Toyota
02.2024 - Current
Bartender
Nandos Mexican Cafe
08.2021 - 02.2024
Shift Lead
Dutch Bros
03.2019 - 08.2022
Customer Care Representative
Dolce Vita
02.2016 - 05.2019
High School Diploma -
Red Mountain High School
Some College (No Degree) - Business
Maricopa Community Colleges, Mesa Community College