Ronneisha Haywood
Austell,GA
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
11
11
years of professional experience
Work History
Internet Sales Representative
John Thornton Chevrolet
02.2019 - 12.2023
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Boosted online revenue through the development and implementation of effective sales strategies.
- Generated new leads by utilizing various marketing channels, including social media and email campaigns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Collaborated with other departments to ensure a seamless online shopping experience for customers.
- Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Achieved monthly sales quotas by effectively managing time, prioritizing tasks, maintaining excellent organizational skills throughout the entire process from lead generation to post-sales follow-up activities.
Counseling Center Departmental Assistant,
University Of West Georgia
09.2017 - 03.2019
- Enhanced department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Supported management in decision-making by preparing detailed reports and summaries of departmental activities and projects.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Coordinated schedules for department staff members, optimizing productivity while maintaining work-life balance.
Assistant Store Manager
Dollar General
04.2013 - 08.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Science - Criminal Justice
University of West Georgia
Carrollton, GAHigh School Diploma -
Southwest High School
Macon, GA05.2013
Skills
- Upselling strategies
- CRM software experience
- Networking abilities
- Strong communication
- Sales Expertise
- Retail Knowledge
- Time management
- Customer relationship management
- Active listening
- Organizational skills
- Online sales techniques
- Product knowledge
- Lead generation
- Email marketing
- Goal-oriented mindset
Timeline
Internet Sales Representative
John Thornton Chevrolet
02.2019 - 12.2023
Counseling Center Departmental Assistant,
University Of West Georgia
09.2017 - 03.2019
Assistant Store Manager
Dollar General
04.2013 - 08.2017
Associate of Science - Criminal Justice
University of West Georgia
High School Diploma -
Southwest High School
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