Thomas Baker
Hudsonville,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Twin Pines Landscape Construction
11.2019 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends and competitor activities to create competitive advantages.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Owner
Baker Irrigation Systems LLC
04.2018 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Irrigation Technician
Pro Care Landscape
10.2015 - 04.2019
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
Education
High School Diploma -
NorthPointe Christian School
Grand Rapids, MI 05.2009
Skills
- Leadership and team building
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Labor Cost Controls
- Deadline-oriented
- Vendor relationships
- Consistently meet goals
- Expense Control
- Problem Resolution
- Efficient multi-tasker
Certification
Hunter Certified Irrigation Technician
Timeline
General Manager
Twin Pines Landscape Construction
11.2019 - Current
Owner
Baker Irrigation Systems LLC
04.2018 - 12.2019
Irrigation Technician
Pro Care Landscape
10.2015 - 04.2019
High School Diploma -
NorthPointe Christian School
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