Thomas Baker
Henrietta,New York
Summary
Proven track record of enhancing customer satisfaction and exceeding sales quotas at Bob Johnson Imports, showcasing expertise in upselling and complex problem-solving. Skilled in CRM proficiency and adept at fostering long-lasting client relationships, I significantly boost team performance and efficiency. Achievements include a consistent history of surpassing sales targets and cultivating a safe, productive work environment. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Consultant/ Delivery Coordinator
Bob Johnson Imports
2023.07 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used rapport building sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic and self generated traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Manager/ Truck Operations/ Crew Trainer
McDonalds
2018.04 - 2023.12
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Establishing a safe and efficient environment by organizing the stores inventory and training staff to their full potential.
Local Sort Supervisor
United States Postal Service, USPS
2023.01 - 2023.07
- Enhanced team productivity by providing regular training and performance feedback.
- Addressed equipment malfunctions quickly, minimizing downtime and potential delays in shipment processing.
- Optimized resource allocation for better utilization of personnel and equipment.
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
- Collaborated with other supervisors to streamline workflow across departments.
Education
No Degree - Finance
Rochester Institute of Technology
Rochester, NYHigh School Diploma -
Sherburne Earlville Central School District
Sherburne, NY06.2021
Skills
- Product and service knowledge
- Upselling and Cross Selling
- Complex Problem-Solving
- Objection handling
- Time Management
- CRM proficiency
- Prospecting skills
- Community Networking
- Online Marketing
- Cold-calling
- Negotiation Tactics
Stocks, Investments, Chess, and Playing Guitar
Ever since I have been 18 years old I have always kept my eye on the stock market and building a portfolio with consistent gains. I went to college to expand my knowledge on market movements and how to control volatility of my own account. When I'm not working I enjoy Chess, Music to always expand on my current skills.
Timeline
Sales Consultant/ Delivery Coordinator
Bob Johnson Imports
2023.07 - Current
Local Sort Supervisor
United States Postal Service, USPS
2023.01 - 2023.07
Manager/ Truck Operations/ Crew Trainer
McDonalds
2018.04 - 2023.12
No Degree - Finance
Rochester Institute of Technology
High School Diploma -
Sherburne Earlville Central School District
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