Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Thomas Bernal

Scottsdale,AZ

Summary

Customer-oriented bartender offering several-year background in the service industry and bar atmosphere. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Brewski's Sports Club
Milwaukee, WI
09.2020 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Bartender

Town 9 Tap
Slinger, WI
02.2024 - 07.2024
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Busser/Barback/Food Runner

Milwaukee Steakhouse
Milwaukee, Wisconsin
09.2020 - 06.2023
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Maintained a friendly attitude towards customers at all times.
  • Adhered to sanitation guidelines when handling food and beverage items.

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
04-2028

Skills

  • Suggestive Selling
  • Beverage Preparation
  • Menu Memorization
  • Identification verification
  • Cocktail list development
  • Maintaining a clean bar
  • Outstanding customer service
  • Outgoing Personality

Certification

  • Licensed in 3 cities of wisconsin to serve alcohol, 1 of which being Milwaukee.

References

References available upon request.

Timeline

Bartender

Town 9 Tap
02.2024 - 07.2024

Bartender

Brewski's Sports Club
09.2020 - 08.2024

Busser/Barback/Food Runner

Milwaukee Steakhouse
09.2020 - 06.2023

Bachelor of Science - Business Management

Grand Canyon University

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Thomas Bernal