Thomas Black
Jacksonville,NC
Summary
Dedicated Security Professional with a comprehensive background in protective services, threat assessment, and emergency response. Expert implementing robust security protocols to safeguard personnel and physical infrastructure. Highly skilled in surveillance, tactical communications, and incident de-escalation. Adept at collaborating with law enforcement and stakeholders to ensure a safe, compliant environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Reynolds Security and Investigations
Wilmington, NC
03.2026 - 05.2026
- Monitored premises to deter unauthorized access and ensure safety of individuals and property.
- Conducted regular patrols to identify security risks and maintain vigilance against potential threats.
- Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Trained new staff on security policies, procedures, and effective communication techniques.
- Provided exceptional customer service by assisting visitors and addressing inquiries professionally.
Customer Service
Lion’s Eye Games
10.2025 - 03.2026
- Proactively assisted customers in locating merchandise, utilizing deep product knowledge to provide tailored recommendations based on individual needs.
- Performed daily financial audits, including counting till floats and reconciling cash drawers to ensure zero discrepancies.
- Secured and processed bank deposits, maintaining strict chain-of-custody protocols for all currency and sensitive financial documents.
- Resolved escalated customer grievances by applying effective de-escalation techniques and finding "win-win" solutions that maintained brand loyalty.
Asset Protection Agent
Nordstrom
07.2022 - 04.2024
- Conduct covert and overt surveillance of the sales floor to identify and prevent shoplifting, organized retail crime (ORC), and suspicious behavior.
- Monitor CCTV systems and integrated security tech to oversee high-value inventory zones and point-of-sale (POS) areas.
- Perform regular audits of high-ticket items (jewelry, handbags, watches) to ensure 100% inventory accuracy and "zero-shrink" goals.
- Provide "silent" protection for VIP clients and private viewing sessions without intruding on the shopping experience.
- Identify and report safety hazards (fire exits, trip hazards, lighting issues) to ensure a secure environment for staff and patrons.
- Collaborate with local law enforcement and neighboring luxury retailers to share intelligence on regional crime trends.
- Lead de-escalation efforts during interactions with difficult or aggressive individuals, prioritizing the safety of all parties.
Truck Loader
FedEx
10.2020 - 03.2021
- Optimized loading and unloading logistics by meticulously arranging freight and utilizing handheld scanning technology to scan, track, and sort packages into designated vehicles based on structured layout plans (SID labels) to maximize space efficiency.
- Maintained 100% compliance with safety protocols and hazardous material handling procedures while executing strenuous physical tasks, including lifting, bending, and standing for extended periods in a fast-paced environment.
- Leveraged exceptional attention to detail and technical proficiency in inventory documentation to ensure high-accuracy processing, consistently meeting tight dispatch deadlines through strict reliability and punctuality.
- Fostered a collaborative, team-oriented environment by combining precise interpretation of operational directives with dependable performance to support seamless workflows and on-time shipments.
Education
Advanced Individual Training (AIT) - UAS Operations
U.S. Army
Fort Huachuca, AZBasic Combat Training - undefined
U.S. Army
Fort Sill, OKHigh School Diploma - undefined
Jacksonville High School
Jacksonville, NCSkills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Report writing
- Property patrol
- CCTV monitoring
- Security equipment operation
- Perimeter patrol
- Vigilant surveillance
- Loss prevention tactics
Certification
- Unarmed Security Officer Training Certificate [04/12/26]
Timeline
Unarmed Security Guard
Reynolds Security and Investigations
03.2026 - 05.2026
Customer Service
Lion’s Eye Games
10.2025 - 03.2026
Asset Protection Agent
Nordstrom
07.2022 - 04.2024
Truck Loader
FedEx
10.2020 - 03.2021
Basic Combat Training - undefined
U.S. Army
High School Diploma - undefined
Jacksonville High School
Advanced Individual Training (AIT) - UAS Operations
U.S. Army