Thomas Blackwood
Austin,TX
Summary
Experienced front of house worker, with strong customer service skills. Excellent team communication skills and ability to stay calm and level headed amidst changing service loads, kitchen staff limits, and customer desires.
Overview
4
4
years of professional experience
Work History
Host / Food Runner
Mattie's At Green Pastures
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
Grocery Checker
HEB Grocery Store
08.2019 - 06.2021
- Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
- Assisted in maintaining store cleanliness and organization, resulting in a more pleasant shopping experience for customers.
- Handled cash transactions accurately and securely, ensuring proper balance of register at the end of each shift.
- Contributed to loss prevention efforts by identifying potential shoplifting situations and reporting suspicious activity to management.
- Maintained a safe shopping environment by promptly addressing spills or other hazards on the sales floor.
- Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
- Resolved customer complaints professionally and efficiently, maintaining positive relationships between the store and its patrons.
- Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
- Participated in regular department meetings to discuss challenges, successes, and opportunities for improvement within the grocery checker role.
Education
Current Student -
Austin Community College
Austin, TXNo Degree - Physics
University of Arizona
Tucson, AZHigh School Diploma -
Austin High School
Austin, TX05.2021
Skills
- Active Listening and Communication
- Food safety understanding
- Warm and Friendly
- Payment Processing
- Table Assignment Management
- Food Running
- Guest Greeting and Seating
Timeline
Host / Food Runner
Mattie's At Green Pastures
10.2022 - 07.2023
Grocery Checker
HEB Grocery Store
08.2019 - 06.2021
Current Student -
Austin Community College
No Degree - Physics
University of Arizona
High School Diploma -
Austin High School
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