Thomas Blankenship
Tyler
Summary
Highly skilled Public Benefits Specialist with a successful track record of collaborating with multiple hospitals and managing a caseload of 50 patients. Experienced in determining eligibility for benefits and guiding clients through the application process. Excellent verbal and written communication skills, with a strong ability to document actions and communicate effectively. Proficient in several electronic health systems and dedicated to ensuring deadlines are met and patients receive necessary assistance.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Public Benefits Specialist
Ensemble Health Partners
Tyler
09.2024 - Current
- Collaborates with 5 different hospitals and a daily average caseload of 50 patients.
- Interviews patients to determine eligibility for benefits and programs.
- Guides clients through the application process and obtains necessary information to help them complete the application.
- Follows up with patients to ensure deadlines are met.
- Documents all relevant actions and communications in the appropriate electronic health system.
- Oversees three departments consisting of over 50 staff members.
- Receives documents, prioritizes and coordinates service requests such as patient transport, equipment needs, funeral arrangements from hospital.
- Determines and schedules service requests according to urgency and keeps records of requests and services rendered.
- Receives check-in calls from service workers by radio, telephone or in person, and maintain records.
- Communicates with the referring facility to provide arrival times, coordination of ground transportation as needed, and to request all admissions information.
Communications Operator
Christus Health
Tyler
04.2023 - 09.2024
- Oversees three departments consisting of over 50 staff members
- Receives documents, prioritizes and coordinates service requests such as patient transport, equipment needs, funeral arrangements from hospital
- Determines and schedules service requests according to urgency and keeps records of requests and services rendered
- Receives check-in calls from service workers by radio, telephone or in person, and maintain records
- Communicates with the referring facility to provide arrival times, coordination of ground transportation as needed, and to request all admissions information.
Patient Transportation Specialist
Christus Health
Tyler
09.2020 - 04.2023
- Provide patient transport using various equipment and adhered to safety protocols.
- Pick up requested orders to move equipment and supplies to assigned treatment areas.
- Lift patients using proper body mechanics and lifting techniques.
- Maintain facility and patient confidentiality, comply with HIPPA policies and procedures.
- Secure IV connections, tubing and other medical devices for safe transport.
Bartender
The Jalapeno Tree
Tyler
11.2018 - 09.2020
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Prepared and served over 80 drinks per shift in high-volume customer service environment.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 08.2024 - 04.2026
High School Diploma -
Bullard High School
Bullard, TXSkills
- Healthcare Benefits
- Verbal and written communication
- Written and oral communication
- HRIS Systems
- Problem resolution
- Service coordination
- Organizational development
Timeline
Public Benefits Specialist
Ensemble Health Partners
09.2024 - Current
Bachelor of Science - Health Administration
University of Phoenix
08.2024 - 04.2026
Communications Operator
Christus Health
04.2023 - 09.2024
Patient Transportation Specialist
Christus Health
09.2020 - 04.2023
Bartender
The Jalapeno Tree
11.2018 - 09.2020
High School Diploma -
Bullard High School