THOMAS BOLAND
Las Cruces,New Mexico
Summary
Proven to excel in fast-paced environments, I've honed my multitasking abilities and problem-solving aptitude at Love Phó Restaurant, The Elmont Resort, and my position as a Resident Assistant for NMSU. My commitment to quality assurance and exceptional guest service is evidenced by efficiently coordinating with kitchen and service staff to enhance dining experiences; In addition to coordinating with local resources to provide the best support for students. Skilled in food preparation, server support, and student relations I bring adaptability, professionalism, and effective communication to every role.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Sedexo
Las Cruces, NM
01.2025 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident and Resident Hall needs.
- Served as an approachable resource for students and student staff seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Food Runner, Barback, Event Staff
The Elmont Resort
El Paso, Texas
05.2024 - 12.2024
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Provided excellent customer service by being attentive to guests' needs and requests
- Exhibited strong multitasking skills when working under pressure during peak hours
- Maintained professional communication with wait staff, cooks, and managers while on the job
- Provided superior customer service by quickly and efficiently delivering food to guests
- Maintained a clean and organized work area to ensure health and safety standards were met
- Efficiently restocked supplies such as condiments, utensils, and napkins for dining room use
Waiter, Cook, Dishwasher
Love Phó Restaurant
El Paso, Texas
02.2022 - 12.2023
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Successfully handled large parties or groups of diners simultaneously in a fast-paced environment
- Developed effective relationships with co-workers, management team members and customers through positive communication
- Followed all safety protocols for handling food and beverages according to health department regulations
- Prepared and presented final bill and collected cash or credit card payments
- Collaborated with kitchen staff on food preparation, ensuring meals were served quickly and correctly
Education
No Degree - Secondary Education
New Mexico State University
Las Cruces, NM04.2025
High School -
El Paso High School
El Paso, TX06.2023
Skills
- Ordering Procedures
- Service Bar Restocking
- Server Support
- Self-Motivation
- Task Prioritization
- Quality Assurance
- Problem-solving aptitude
- Professionalism
- Guest service
- Consistent application of self
- Food Preparation
- Student leadership
- Multitasking Abilities
- Adaptability and Flexibility
- Problem-Solving
- Issue Resolution
- Effective Communication
- Reliability
- Time management abilities
- Active Listening
- Digital Design
Extracurricular Hobbies Interests
- Mixed Martial Arts (MMA), Discipline, Perseverance, Leadership
- Team Sports and Esports, Working with others through Basketball, Football, Esports
- Student Council, Event planning, Time management, Organizational skills
- Weightlifting, Determination, Resolution, Grit
Community Service
Volunteer Food Server, Rescue Mission of El Paso, El Paso, Texas, Offered attentive, friendly guest service.
Timeline
Resident Assistant
Sedexo
01.2025 - Current
Food Runner, Barback, Event Staff
The Elmont Resort
05.2024 - 12.2024
Waiter, Cook, Dishwasher
Love Phó Restaurant
02.2022 - 12.2023
No Degree - Secondary Education
New Mexico State University
High School -
El Paso High School