THOMAS BOLAND
Las Cruces,New Mexico
Summary
Proven to excel in fast-paced environments, I've honed my multitasking abilities and problem-solving aptitude at Love Phó Restaurant, The Elmont Resort, and my position as a Resident Assistant for NMSU. My commitment to quality assurance and exceptional guest service is evidenced by efficiently coordinating with kitchen and service staff to enhance dining experiences; In addition to coordinating with local resources to provide the best support for students. Skilled in food preparation, server support, and student relations I bring adaptability, professionalism, and effective communication to every role.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Sedexo
01.2025 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident and Resident Hall needs.
- Served as an approachable resource for students and student staff seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Food Runner, Barback, Event Staff
The Elmont Resort
05.2024 - 12.2024
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Provided excellent customer service by being attentive to guests' needs and requests
- Exhibited strong multitasking skills when working under pressure during peak hours
- Maintained professional communication with wait staff, cooks, and managers while on the job
- Provided superior customer service by quickly and efficiently delivering food to guests
- Maintained a clean and organized work area to ensure health and safety standards were met
- Efficiently restocked supplies such as condiments, utensils, and napkins for dining room use
Waiter, Cook, Dishwasher
Love Phó Restaurant
02.2022 - 12.2023
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Successfully handled large parties or groups of diners simultaneously in a fast-paced environment
- Developed effective relationships with co-workers, management team members and customers through positive communication
- Followed all safety protocols for handling food and beverages according to health department regulations
- Prepared and presented final bill and collected cash or credit card payments
- Collaborated with kitchen staff on food preparation, ensuring meals were served quickly and correctly
Education
No Degree - Secondary Education
New Mexico State University
Las Cruces, NM04.2025
High School -
El Paso High School
El Paso, TX06.2023
Skills
- Ordering Procedures
- Service Bar Restocking
- Server Support
- Self-Motivation
- Task Prioritization
- Quality Assurance
- Problem-solving aptitude
- Professionalism
- Guest service
- Consistent application of self
- Food Preparation
- Student leadership
- Multitasking Abilities
- Adaptability and Flexibility
- Problem-Solving
- Issue Resolution
- Effective Communication
- Reliability
- Time management abilities
- Active Listening
- Digital Design
Extracurricular Hobbies Interests
- Mixed Martial Arts (MMA), Discipline, Perseverance, Leadership
- Team Sports and Esports, Working with others through Basketball, Football, Esports
- Student Council, Event planning, Time management, Organizational skills
- Weightlifting, Determination, Resolution, Grit
Community Service
Volunteer Food Server, Rescue Mission of El Paso, El Paso, Texas, Offered attentive, friendly guest service.
Timeline
Resident Assistant
Sedexo
01.2025 - Current
Food Runner, Barback, Event Staff
The Elmont Resort
05.2024 - 12.2024
Waiter, Cook, Dishwasher
Love Phó Restaurant
02.2022 - 12.2023
No Degree - Secondary Education
New Mexico State University
High School -
El Paso High School
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