Summary
Work History
Education
Skills
Timeline
Generic

Thomas Bourne

Mountlake Terrace

Summary

Dedicated professional with a versatile background in customer service and education. Ready to support organizational goals through effective teamwork and attention to detail.

Work History

Customer Service Representative

Gene Johnson Home Services
Mukilteo, WA
2024 - 2025
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Handled high-volume calls while maintaining professionalism and customer satisfaction.
  • Processed service requests efficiently using CRM software to track interactions.
  • Collaborated with team members to improve response times and enhance service delivery.

Server

Red Robin
Lynnwood, WA
2022 - 2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Took and processed orders accurately using restaurant management system.
  • Maintained cleanliness and organization of dining area to enhance guest experience.

Copywriter

Zumiez Home Office
Lynnwood
2018 - 2022
  • Developed engaging copy for marketing campaigns, enhancing brand voice and customer connection.
  • Collaborated with design team and in-house photo studio to create quarterly print and digital catalog.
  • Researched industry trends to inform content strategy and ensure relevance in messaging.
  • Edited and proofread promotional materials and webpages for clarity, consistency, and adherence to brand guidelines.

Student Teacher, Fifth Grade

Fernwood Elementary
Bothell, WA
2016 - 2017
  • Developed engaging lesson plans to enhance student understanding of core subjects.
  • Implemented classroom management strategies to maintain a productive learning environment.
  • Assisted in assessing student performance and providing constructive feedback for improvement.

Education

Bachelor of Science - Humanities

Western Washington University
Seattle, WA
2017

Skills

  • Active listening
  • Student engagement
  • Differentiated instruction
  • Student advocacy

Timeline

Customer Service Representative

Gene Johnson Home Services
2024 - 2025

Server

Red Robin
2022 - 2024

Copywriter

Zumiez Home Office
2018 - 2022

Student Teacher, Fifth Grade

Fernwood Elementary
2016 - 2017

Bachelor of Science - Humanities

Western Washington University

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