Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Timeline
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THOMAS BRANDSTRADER

Chicago,IL

Summary

Positive and upbeat professional successful at balancing customer and business needs. Well-organized in managing communication with multiple departments. Good multitasking, planning, and communication skills.

Overview

2
2
years of professional experience

Work History

Guest Service Agent

The Hoxton Chicago
05.2024 - Current
  • Employee of Quarter in October 2024
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Food Line Worker, Cashier, Barista

Einstien Bros Bagels
08.2023 - 05.2024
  • Employee of the Month 2 months after hire
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Classified defects from finished orders for record tracking and statistics.
  • Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.

Host

Miku Sushi House
05.2023 - 08.2023
  • Managed dining room layout to maximize efficiency of staff members.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phones promptly to record and confirm reservations.

Education

B.F.A. - Musical Theater, Dance, American Sign Language

University of Northern Colorado
Greeley, Colorado

Level 5 Graduate - Improv

IO
Chicago
04-2025

Skills

  • Customer service
  • Improv training
  • Quality assurance
  • Team collaboration
  • Listening skills
  • Problem-solving aptitude

References

  • Mikaela Akuna, Director of Rooms, The Hoxton Chicago, Mikaela.akuna@thehox.com
  • Amy Mannon, Store Manager, Einstien Bros Bagels, 970-825-2051

Languages

American Sign Language
Professional

Affiliations

  • Improv
  • Dance
  • Meditation

Timeline

Guest Service Agent

The Hoxton Chicago
05.2024 - Current

Food Line Worker, Cashier, Barista

Einstien Bros Bagels
08.2023 - 05.2024

Host

Miku Sushi House
05.2023 - 08.2023

B.F.A. - Musical Theater, Dance, American Sign Language

University of Northern Colorado

Level 5 Graduate - Improv

IO

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