Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Brown

Sarasota,FL

Summary

Accomplished manager with a proven track record at Tableseide Restaurant Group, adept in staff training and development, and enhancing customer satisfaction. Spearheaded cost control measures, significantly boosting profitability. Known for exceptional customer service and strong work ethic, expertly balancing financial reporting and team leadership to foster positive dining experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Libbys Neighborhood Brasserie

Tableseide Restaurant Group
04.2019 - Current
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Lead Server

Louis Modern/Tableseide Restaurant Group
11.2016 - 09.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.

Bartender/Key Holder

Clasico Cafe
01.2012 - 09.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Service Manager

Pier 22
07.2022 - 02.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Andress High School
El Paso, TX
05-2000

Skills

  • Time Management
  • Staff Training and Development
  • Staff Management
  • Staff Development
  • Schedule Preparation
  • Customer Satisfaction
  • Cleanliness
  • Cash Handling
  • POS System Operation
  • Order Accuracy
  • Dining area maintenance
  • Food safety understanding
  • Food inspection
  • Hospitality and accommodation
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement

Certification

.

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Service Manager

Pier 22
07.2022 - 02.2023

Libbys Neighborhood Brasserie

Tableseide Restaurant Group
04.2019 - Current

Lead Server

Louis Modern/Tableseide Restaurant Group
11.2016 - 09.2019

Bartender/Key Holder

Clasico Cafe
01.2012 - 09.2018

High School Diploma -

Andress High School
Thomas Brown