Thomas Burgess
Medina,NY
Summary
Ready to offer exceptional leadership and planning abilities to take on directional role at a regional scale. Demonstrated expertise in cultivating and managing teams to meet and surpass targets. Well-versed in the automotive industry with a decade of managerial experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Central Review
Auto Collision & Glass
Niagara Falls, NY
12.2022 - Current
- Reviewed all estimates from 7 locations for estimate accuracy and insurance company compliance (Standard Operating Procedures).
- Reviewed estimates to ensure all damages and labor operations necessary to complete repairs were included
- Ensured all necessary labor operation documentation was attached to file (Alldata, Frame specs, Alignment specs, scans, etc)
- Reviewed "Change Requests" from insurance companies
- Complete Final Bill reviews prior to final upload to ensure all necessary documentation was attached to file.
Insurance Claims Adjuster
Erie Insurance
Rochester, NY
08.2022 - 12.2022
- Evaluated claims for accuracy and compliance with policy terms.
- Analyzed documentation to determine claim validity and potential fraud indicators.
- Communicated findings effectively with clients and internal teams to expedite resolutions.
- Coordinated inspections and interviews to gather necessary information for claim processing.
Assistant to the Owner
Auto Collision And Glass
Niagara Falls, NY
02.2021 - 08.2022
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Filed paperwork and organized computer-based information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Central Review
Auto Collision And Glass
Niagara Falls, NY
05.2018 - 02.2021
- Reviewed all estimates from 5 locations for estimate accuracy and insurance company compliance (Standard Operating Procedures).
- Reviewed estimates to ensure all damages and labor operations necessary to complete repairs were included
- Ensured all necessary labor operation documentation was attached to file (Alldata, Frame specs, Alignment specs, scans, etc)
- Reviewed "Change Requests" from insurance companies
- Complete Final Bill reviews prior to final upload to ensure all necessary documentation was attached to file.
Body Shop Manager
Auto Collision And Glass
Lockport, NY
11.2016 - 05.2018
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Claims Service Leader
Allstate Insurance Co
Rochester, NY
05.2012 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problems and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Managed 14 Field adjusters in Buffalo market area.
- Reviewed field inspections and assisted in all site reviews.
Field Claims Adjuster
Allstate Insurance Co
Rochester, NY
02.2007 - 05.2012
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Investigated claims involving potential and suspected fraudulent activities.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
- 2011 Allstate Claims Distinguished Performance Award recipient.
Body Shop Manager
Steve Baldo Chevrolet
Clarence Center, NY
09.2005 - 02.2007
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Coordinated and supervised shop technicians and assigned tasks and work orders.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Managed system and associated software to maintain accuracy and completeness of service invoicing.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Field Claims Adjuster
Finger Lake Appraisal Group
Rochester, NY
06.2005 - 09.2005
- Inspection & estimating of Autos, Motorcycles & Heavy Equipment.
- Negotiated agreed figures
Field Claims Adjuster
Safeco Insurance
Hoffman Estates, IL
02.2004 - 05.2005
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Negotiated settlement agreements to resolve disputes.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated claims involving potential and suspected fraudulent activities.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Owner/Operator
Independent Appraisal Company
Clinton, IL
10.2000 - 02.2004
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/Operator
Doan & Co Auto Appraising
St Charles , IL
05.1996 - 10.2000
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
Auto Field Adjuster
Doan & Co Auto Appraising
Albany, NY
07.1995 - 06.1996
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Heavy Equipment: (tractor trailers, boats and motorcycles)
Education
Associate of Arts - Automotive-Body Technology
Scott Community College
Davenport, IA12-1991
Skills
- Reliable and Responsible
- Detail-Oriented
- Time Management
- Work Prioritization
- Honest and Ethical
- Administrative Support
- Insurance regulations knowledge
- Damage assessment
- Database-savvy
- Claims
- CCC
Certification
- I-Car Platinum Certified Individual
- ASE B6 Certification
- Vale National Certified
- Current NY IA license
Timeline
Central Review
Auto Collision & Glass
12.2022 - Current
Insurance Claims Adjuster
Erie Insurance
08.2022 - 12.2022
Assistant to the Owner
Auto Collision And Glass
02.2021 - 08.2022
Central Review
Auto Collision And Glass
05.2018 - 02.2021
Body Shop Manager
Auto Collision And Glass
11.2016 - 05.2018
Claims Service Leader
Allstate Insurance Co
05.2012 - 11.2016
Field Claims Adjuster
Allstate Insurance Co
02.2007 - 05.2012
Body Shop Manager
Steve Baldo Chevrolet
09.2005 - 02.2007
Field Claims Adjuster
Finger Lake Appraisal Group
06.2005 - 09.2005
Field Claims Adjuster
Safeco Insurance
02.2004 - 05.2005
Owner/Operator
Independent Appraisal Company
10.2000 - 02.2004
Owner/Operator
Doan & Co Auto Appraising
05.1996 - 10.2000
Auto Field Adjuster
Doan & Co Auto Appraising
07.1995 - 06.1996
Associate of Arts - Automotive-Body Technology
Scott Community College