Thomas Cadotte
Portland,OR
Summary
Dynamic leader with a proven track record within the service industry, enhancing operations and elevating customer satisfaction. Excellent in P&L management and staff development, driving consistent increase in profitability and growth. Skilled in fostering team unity and executing strategic initiatives to surpass objectives. Expertise in project management, operations optimization, and client/staff retention.
Overview
8
8
years of professional experience
Work History
General Manager
AFURI Izakaya
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
FOH Manager
Alouette
01.2023 - 10.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Sous Chef/Staff Lead
Livvie Smalls Events
08.2020 - 05.2023
- Planned and directed high-volume food preparation in fast-paced environment.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Lead large and small scale events for private events and in home dining for an exclusive list of recurring clientele.
- Provided education materials and guided culinary experiences for clients and their guests, focusing on the effective use and benefits of cannabis fusion into the culinary world.
District Trainer/Coffee Master
Starbucks
10.2022 - 02.2023
- Enhanced employee skill sets through development and execution of comprehensive training curriculums.
- Provided coaching and mentorship to trainers across the district, resulting in a consistent approach to instruction and increased learner outcomes.
- Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
Portfolio Manager
The Management Trust
08.2018 - 03.2020
- Facilitated portfolio performance review and implemented new strategies.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
- Collaborated with cross-functional teams to develop integrated wealth management solutions for high-net-worth clients.
- Negotiated with financial product providers to secure better rates and terms, enhancing portfolio profitability.
Assistant General Manager
NIWA Japanese BBQ
09.2016 - 10.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
Bachelor of Science - Biochemistry
West Texas A&M University
Canyon, TX05.2016
Skills
- Leadership and team building
- Operations Management
- P&L Management
- Staff Training and Development
- Project Management
Timeline
General Manager
AFURI Izakaya
10.2023 - Current
FOH Manager
Alouette
01.2023 - 10.2023
District Trainer/Coffee Master
Starbucks
10.2022 - 02.2023
Sous Chef/Staff Lead
Livvie Smalls Events
08.2020 - 05.2023
Portfolio Manager
The Management Trust
08.2018 - 03.2020
Assistant General Manager
NIWA Japanese BBQ
09.2016 - 10.2017
Bachelor of Science - Biochemistry
West Texas A&M University
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