Summary
Overview
Work History
Education
Skills
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Timeline
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Thomas Caldarelli

Long Beach

Summary

Friendly and dependable professional with experience in customer service, hospitality, and administrative support. Strong communication and interpersonal skills with the ability to multitask, work collaboratively, and provide attentive service in fast-paced environments. Dedicated to creating positive customer experiences while maintaining organization, professionalism, and efficiency.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Residential Operations at Stony Brook University
08.2023 - 07.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed multi-line phone system, routing calls and delivering messages to staff while greeting visitors to ensure smooth communication flow.
  • Maintained accurate records through diligent data entry and effective database management, safeguarding vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

English Language Assistant

CEIP Cándido Nogales
10.2022 - 05.2023
  • Developed online resources to enhance learning experience and created engaging lesson plans.
  • Evaluated and graded students' oral and written examinations.
  • Presented lectures on diverse topics in natural sciences, social sciences, and American culture.
  • Guided students through targeted English language development sessions to improve language proficiency.
  • Supervised classes during teacher absence, maintaining instructional quality and student engagement.

Busser/Server

Indian Hills Country Club
06.2020 - 09.2022
  • Provided attentive service and resolved issues promptly to enhance guest experiences.
  • Built rapport with customers through friendly and personalized service.
  • Responded to customer inquiries about food and beverage items and guided menu selections.

Education

Master of Science - School Psychology

CUNY Brooklyn College
Brooklyn, NY
05-2026

Bachelor of Arts - Psychology & Sociology

SUNY New Paltz
New Paltz, NY
05-2021

Skills

  • Time management
  • Fast-paced multitasking
  • Team collaboration
  • Problem solving
  • Communication & interpersonal skills
  • Customer service

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Timeline

Administrative Assistant

Residential Operations at Stony Brook University
08.2023 - 07.2024

English Language Assistant

CEIP Cándido Nogales
10.2022 - 05.2023

Busser/Server

Indian Hills Country Club
06.2020 - 09.2022

Master of Science - School Psychology

CUNY Brooklyn College

Bachelor of Arts - Psychology & Sociology

SUNY New Paltz
Thomas Caldarelli