THOMAS CERILLO
Fort Myers
Summary
Service-oriented with 42 year background in caring for people. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
49
49
years of professional experience
Work History
Certerfied Pharmacy Technician
Walmart
17105 San Carlos Blvd, Fort Myers, Florida
09.2024 - Current
- Managed prescription processing and medication dispensing efficiently.
- Assisted pharmacists in patient consultations and medication management.
- Ensured compliance with pharmacy regulations and safety protocols.
- Trained new pharmacy staff in operational procedures and best practices.
- Mentored junior technicians to enhance team performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Utilized pharmacy management software to process prescriptions efficiently.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Cds
Part Time Product Demonstrator in Costco
7171 Cypress Lake Drive
03.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Grocery Bagger
Publix Grocery Store
15880 Summerlin Road Fort Myers, FL
11.2019 - 10.2021
- Provided exceptional customer service by efficiently bagging groceries and ensuring accurate order fulfillment.
- Collaborated with team members to maintain organized checkout areas, enhancing overall shopping experience.
- Trained new staff on best practices for bagging techniques and customer interactions to improve service quality.
- Implemented strategies to minimize wait times during peak hours, effectively improving customer satisfaction levels.
- Assisted in inventory management by restocking bags and supplies as needed, ensuring operational efficiency.
- Recognized for maintaining a clean and safe work environment, adhering to Publix safety standards consistently.
- Engaged with customers to address inquiries or concerns promptly, fostering positive relationships within the community.
- Monitored bagging processes for quality assurance, ensuring all products were safely packaged for transportation home.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Managed cart inventory at the front of the store, enabling smooth flow of traffic in and out of the establishment.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Returned unwanted merchandise and retrieved specially requested products.
- Inspected items for defects and damage.
- Packaged fragile items with cushioning material.
podiatrist
thomas cerillo d.p.m. p.c.
bronxville, n.y.
07.1977 - 07.2019
- Surgically treat conditions such as corns, calluses, ingrown nails, tumors, shortened tendons, bunions, cysts, and abscesses.
- Diagnose diseases and deformities of the foot using medical histories, physical examinations, x-rays, and laboratory test results.
- Prescribe medications, corrective devices, physical therapy, or surgery.
- Advise patients about treatments and foot care techniques necessary for prevention of future problems.
- Treat bone, muscle, and joint disorders affecting the feet and ankles.
- Refer patients to physicians when symptoms indicative of systemic disorders, such as arthritis or diabetes, are observed in feet and legs.
- Make and fit prosthetic appliances.
- Correct deformities by means of plaster casts and strapping.
- Perform administrative duties such as hiring employees, ordering supplies, and keeping records.
- Educate the public about the benefits of foot care through techniques such as speaking engagements, advertising, and other forums.
- Treat deformities using mechanical methods, such as whirlpool or paraffin baths, and electrical methods, such as short wave and low voltage currents.
- Self employed
Education
doctor of podiatric medicine -
New York College Of Podiatric Medicine
New York, NY06-1976
Bachelor of Science - undefined
Iona College
New Rochelle, NY06-1972
Skills
- Medicine and Dentistry
- Customer and Personal Service - the patient was always treated as I would want to be treated
- Education and Training - all patients were educated about their pathology and trained to be active in their treatment plan
- Speaking - I spoke clearly and used words that patient's would comprehend
- Writing - I used handouts given to the patient for clarity
- Clerical - I performed this task only in reference to insurance companies
- Therapy and Counseling - this was my job
- Equipment Selection - I was the purchasing agent
- Explaining treatment plans and all risks and benefits
- English Language - only language spoken
- Active Listening - I always listened completely to a patient's concerns
- Judgment and Decision Making - I made all judgments and decisions were made by myself and the patient
- Administration and Management - entirely my job
- Service Orientation - a private practice is 100% service oriented
- Time Management - I worked efficiently
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Certerfied Pharmacy Technician
Walmart
09.2024 - Current
Cds
Part Time Product Demonstrator in Costco
03.2023 - 03.2024
Grocery Bagger
Publix Grocery Store
11.2019 - 10.2021
podiatrist
thomas cerillo d.p.m. p.c.
07.1977 - 07.2019
Bachelor of Science - undefined
Iona College
doctor of podiatric medicine -
New York College Of Podiatric Medicine