Thomas C. Evans

• Manage territory sales, enhancing customer satisfaction and ensuring product availability.
• Develop & maintain strong relationships with clients to understand their facility supply needs.
• Conduct regular market analysis, identifying growth opportunities and areas for improvement.
• Collaborate with cross-functional teams to optimize inventory management processes.
• Use CRM systems to track sales activities and manage customer interactions.
• Resolve customer complaints promptly to maintain professional relationships.
• Ensure compliance with company policies regarding pricing, promotions, warranties, and returns.
• Monitor competitor sales prices and product offerings
• Consult with customers to gain feedback and improve deliveries.
• Coordinate trade shows and promotional events, increasing brand awareness within the territory.

• Developed and maintained relationships with local, regional and national property management firms.
• Maintained customer relationships while developing new business by monitoring and increasing sales across accounts.
• Conducted on-site consultations across diverse business offices to strengthen account engagement.
• Notified customers, including existing, new, and prospective, about new products, services, benefits, and promotions available.
• Provided excellent customer service and reliability to ensure customer satisfaction and serve as an interface between the company and customer.
• Resolved and managed issues related to accounting, billing, and service delivery to enhance customer satisfaction.
• Accountability for sales, volume and customer relationships.
• Presented market conditions and relevant business updates to leadership in weekly and quarterly meetings

Results:

• Recognized as Top Regional Salesman for outstanding sales performance in 2022
• Achieved three consecutive years of growth.
• Met or Exceeded Sales Plans in 2018, 2019 and 2020.
• Sales Plan Achievement Award 2018.
• Opened twenty-eight (28) New Accounts in 2017.

• Managed a team of seven salesmen and eight merchandisers within the Charlotte area. Responsible for delivering over $15 million in sales to over 300 accounts.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Maintained existing customer relationships while developing new business through strategic monitoring and increased distribution across all accounts.
• Performed Business reviews regularly with customers. Setting mutual goals and adding value are key pieces to creating winning customer partnerships.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Led by example to foster a team culture focused on recognition, clear expectations, best practices, and rewards.
• Communicated all expectations and standards to employees through regular team meetings.
• Scheduled and participated in regular 'Team Sell' and 'Ride With' activities within territory. Maintain a daily and weekly activity log through KPA sheets ensuring proper call frequency.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions and qualified staff.

Results:

• Highest Team Volume 2014 (Monster), Highest Team Volume, Distribution & Trend 12/2014(Monster)
• Best new product introduction in 2015 / Highest Team Distribution of new product 2015 - Anheuser-Busch.
• Achieved 4 consecutive years of growth with Anheuser-Busch portfolio.
• Top 5 teams in the Charlotte region two years in a row
• Excellence Award 2011 - District Manager.

• Serviced and maintained key accounts to boost customer satisfaction and loyalty.
• Visited accounts weekly to maintain pricing and point of sale, assisting customers in business growth and expanding market share.
• Collaborated with account and district managers to fortify relationships and garner backing for initiatives.
• Coordinated and implemented product displays, equipment, and distribution of marketing materials.
• Tracked sales goals and distribution metrics for Anheuser-Busch.
• Transmitted all orders and worked with drivers and warehouse teams to ensure accurate and timely delivery.

• Delivered exceptional customer service and ensured reliability across all accounts.
• Collaborated with advanced salesmen to enhance customer satisfaction and drive sales growth.
• Delivered and set up merchandise, equipment, and sales promotion displays.
• Operating vehicles in accordance with OSHA and DOT requirements as well as local and state. (Class A CDL license, air brake certified).

• Trainer-Mentor program - Responsible for training new employees, evaluations and continuous mentoring.
• Led team in implementing effective sales techniques, motivating staff, organizing meetings, and delegating tasks to enhance overall team performance.
• * Team consisted of fourteen (14) routes with sales of approximately $15,000,000. Brooklyn.
• * Team consisted of thirteen (13) routes, total team sales approximately $13,000,000 - Islandia.
• Successfully developed and expanded route to achieve yearly sales of over $1,000,000.
• Provided superior customer service and maintained high-quality standards.
• Accountable for Monthly Sales Goals.
• Managed daily, weekly, and monthly inventory load forecasts.
• Maintained and organized all aspects of the route, comprising residential and commercial accounts.
• Operated vehicles in accordance with all OSHA and DOT requirements as well as local & state (CDL License)

Results:

• Recognized as Salesperson of the Year in 2002 for exceptional sales across 68 branch routes.
• Awarded KPI recognition in 2006 for consistently achieving performance benchmarks and excellence in distribution.
• Recognized in Route Trainer Mentor Program for effectively training and mentoring new team members.
• Leader in customer sales, 3/02, 5/02, 8/02.
• Service Excellence Recognition 2003.