Thomas Chestnut
Stroudsburg,PA
Summary
Proven leader with extensive experience at Scari Enterprise, adept in team development and complex problem-solving. Excelled in staff evaluation and recruitment, enhancing team productivity and customer satisfaction. Achieved notable improvements in operational efficiency and employee engagement, demonstrating exceptional time management and leadership skills.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
Scari Enterpise
08.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Assistant General Manager
Scari Enterprise
09.2015 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Manager
Scari Enterprise
12.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Business Management
Northampton Community College
Bethlehem, PA05-2026
High School Diploma -
Pocono Mountain East
Swiftwater, PA05-2013
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
Supervisor of Operations
Scari Enterpise
08.2022 - Current
Assistant General Manager
Scari Enterprise
09.2015 - Current
Manager
Scari Enterprise
12.2012 - Current
Business Management
Northampton Community College
High School Diploma -
Pocono Mountain East
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