Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Clark

Brewster,MA

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Brewster Cycle Center. Skilled in relationship building and troubleshooting, adept at assessing customer needs to deliver tailored solutions. Increased loyalty through personalized interactions, demonstrating exceptional team collaboration and problem-solving abilities. Proficient in payment management and policy adherence.

Overview

4
4
years of professional experience

Work History

Customer Service

Brewster Cycle Center
03.2024 - Current

*Provide company information and policies to customers, in person or on the phone.


*Maintain detailed records and documentation of customer interactions.


*Describe products and service details to customers.


*Ensure good customer service by providing timely and accurate products and services.


*Increase customer loyalty through personalized interaction, building rapport with customers.


*Developed product knowledge to insure customer satisfaction.


*Managed high customer volume by maintaining a calm demeanor and professional attitude.


*Responded to customer requests, offering excellent support and tailored recommendations to meet their needs.


*Attend to customers for rentals or sales.


*Arrange group rental parties.


*Handle payment transactions.


*Assemble bikes


*Repair bikes


Customer Service

Cape Cod Cannabis
04.2020 - 09.2020

*Provide company information and policies to customers.


*Ensure customer satisfaction by providing accurate information on products


*Increased customer loyalty through personalized interactions, building rapport with customers.


*Complete accurate sales transactions.


Education

Information Technologies

Cape Cod Regional Technical High School
Harwich, MA

Skills

*Customer satisfaction

*Team collaboration

*Relationship building

*Payment management

*Customer retention

*Troubleshooting - Problem solving

*Customer needs assessment

*Product sales

*Time management

*Reliability

*Computer skills

*Policy and procedure adherence

Timeline

Customer Service

Brewster Cycle Center
03.2024 - Current

Customer Service

Cape Cod Cannabis
04.2020 - 09.2020

Information Technologies

Cape Cod Regional Technical High School
Thomas Clark