Ashley Clark

Took on the Director of Quality Assurance role expanding my responsib ili es

Conducted thorough root cause analyses to identify areas for improvement, leading to increased efficiency and reduced defects.

• Analyzed data trends in order to proactively address potential issues before they escalated into major problems.
• Monitored equipment calibration schedules and maintenance records, ensuring optimal functioning of all machinery involved in production processes.
• Championed change initiatives that streamlined operations while maintaining strict adherence to quality requirements.
• Introduced a system for tracking and monitoring quality metrics, allowing for rapid identification and resolution of issues in the production process.
• Collaborated with cross-functional teams to develop and implement effective corrective actions that addressed identified issues in the manufacturing process.
• Provided guidance to junior staff members, fostering a collaborative environment focused on achieving better product quality outcomes.
• Directed efforts towards achieving ISO certification for the organization, resulting in improved credibility within the industry.
• Reduced customer complaints by streamlining communication channels between the quality control department and production teams.
• Developed comprehensive quality documentation, including policies, procedures, and work instructions, ensuring compliance with industry standards.
• Oversaw internal audit processes, identifying gaps in current practices and recommending solutions for improvement.
• Managed supplier relationships, conducting audits and monitoring performance metrics to maintain consistent high-quality materials sourcing.
• Specified quality requirements of raw materials with suppliers.

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Identified opportunities to improve business process flows and productivity.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Cultivated company-wide culture of innovation and collaboration.
• Oversaw business-wide changes to modernize procedures and organization.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Oversaw divisional marketing, advertising and new product development.
• Oversaw rebranding efforts, ensuring a seamless transition while maintaining a consistent message across all channels of communication.
• Boosted brand awareness by implementing innovative marketing campaigns and strategies.
• Developed comprehensive marketing plans, aligning departmental goals with overall business objectives to maximize success.
• Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
• Streamlined internal processes for better efficiency, resulting in faster response times for client inquiries.
• Served as a trusted advisor to clients on technology selection decisions, providing objective recommendations based on their specific requirements.
• Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
• Designed and delivered product training for clients.
• Provided sales forecasts for product sales opportunities within assigned accounts.
• Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
• Increased capacity utilization by identifying bottlenecks within the production process and implementing targeted improvements.
• Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
• Streamlined communication channels between production and engineering teams, facilitating faster resolution of technical issues.

• Oversee and support inside sales representative team
• Developed and implemented comprehensive salesperson training program
• Monitored customer purchase trends, market conditions and competitor actions to adjust strategies and increase sales
• Setting and tracking sales targets for the sales team
• Implemented improvements in the sales administration process
• Designed method to evaluate inside sales team
• Managed 40-50 customer accounts including key accounts generating over a million in sales
• Built relationships with customers and utilized superior product knowledge to provide customer service and increase sales
• Trained staff on sales and account management practices to reduce process lags and enhance performance and efficiency
• Led ESOP committee to enhance employee morale and engagement within the company
• Organized company initiatives and events
• Partnered with HR personnel to create and implement New Employee On Boarding initiatives
• Developed and updated spreadsheets and databases to track, analyze and report on sales performance
• Identified, hired and trained staff by teaching best practices, procedures and sales strategies,pricing strategy, specifications, and product knowledge
• Assisted in creating and launching website & catalog

• Managed 40-50 customer accounts including key accounts generating over a million in sales
• Built relationships with customers and utilized superior product knowledge to provide customer service and increase sales
• Provided quotes to existing and new customers utilizing a custom costing system, ERP system, specifications and manufacturing history
• Set up new accounts established customer credit and set up payment methods
• Performed contract review upon receipt of purchase order, pricing, payment terms, and contract terms
• Prepared pricing strategies for current customers to enhance sales and increase profitability
• Processed customer returns and worked with Quality Control on corrective actions in the manufacturing process to help meet demand for quality products
• Trained staff on new technology, sales methods, pricing strategy, specifications, and product knowledge
• Communicated with other team members to enhance processes and performance in the office and production floor
• Completed accurate order entry.