Thomas Clemintone Jr.

• Led team in executing daily operational strategies to enhance service quality.
• Implemented process improvements that streamlined operations and reduced response times.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and consumer.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversaw daily operations to maintain store cleanliness and organization.
• Defined clear targets and objectives and communicated to other team members.

• Supervised the production in the kitchen pertaining to all topicals and edibles.
• Trained staff in cooking procedures and machine operations.
• Led quality assurance efforts, maintaining high standards for all products and services.

• Performed multiple tasks including production, packaging, and quality assurance.
• Assisted in the development of standard operating procedures to enhance efficiency.
• Followed all company policies and procedures to deliver quality work.
• Collaborated with team members to troubleshoot and resolve workflow issues effectively.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Hired and trained both permanent and temporary servers and drivers on best practices and protocols.
• Reviewed pricing and ordered food ingredients, kitchen supplies, dry goods and food items maintaining effective supply levels.
• Handled catering scheduling, set schedules for staff by planning and designating shifts and hours as well as configuring all delivery driving routes to maintain peak, timely performance.
• Motivated staff to perform at peak efficiency and quality.
• Handled money, balanced tills, processed credit card payment batches and prepared and delivered bank deposits, maintaining accuracy.

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• Completed on-time deliveries by choosing best and most efficient routes.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Delivered packages to customer doorsteps and business offices.
• Fostered positive working relationships with regular customers.
• Kept detailed records of deliveries and money received from customers.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.

• Used large-volume hand machine punch and staplers to punch holes into paper sheets.
• Used cutting and trimming machines to trim edges of books to appropriate size.
• Used bone folders, knives, hammers and brass binding tools to bind new books.
• Operated gold, silver and colored foil and stamping machines to emboss lettering, designs and numbers on book covers.
• Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
• Used glue machines to glue endpapers, bindings, backings and signatures.
• Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads, and corrected problems prior to customer delivery.
• Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.