Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Colgate

Norman,Oklahoma

Summary

Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Assistant Outbound Manager

Riverstone Logistics
Oklahoma City, OK
03.2024 - Current
  • Analyzed customer feedback surveys to identify areas of improvement in processes and products.
  • Provided daily direction and coaching to staff on sales techniques, product knowledge, customer service, problem resolution, and overall job performance.
  • Performed root cause analysis when necessary in order to identify potential issues impacting operational performance.
  • Collaborated with other departments such as marketing, finance, IT. to optimize workflow processes across the organization.
  • Tracking Metrics for delivery teams to produce above goal numbers
  • Ride behind delivery teams to ensure proper installation process and get feedback from customers
  • Monitor a staff of 5 or more

Operations Supervisor

Riverstone Logistics
Oklahoma City, OK
02.2023 - Current
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Provided support to other departments as needed to meet organizational goals.
  • Monitored staff performance and provided feedback for improvement.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Update excel sheets to ensure accurate information daily

Cargo Handler

Forward Air
Oklahoma City, OKLAHOMA
07.2020 - 02.2023
  • Started out as Final Mile delivering and installing appliances for GE, A position opened in warehouse so worked in final mile warehose, am familiar with final mile operations and warehouse procedures, Transferred to LTL when a position opened unloading and loading LTL freight using handheld scanner and some computer work also,I also rote for Forward Air complete routes
  • Loaded and unloaded cargo from trucks, containers and warehouses.
  • Conducted regular inventory checks to ensure accuracy of stock levels.
  • Reported any discrepancies between shipping documents and actual cargo loads.
  • Utilized hand tools such as dollies, carts and pallet jacks for smaller packages.
  • Operated forklift, hoist, crane and other equipment to move large packages.

Driver/Installer

ENA Logistics
07.2017 - 07.2020
  • Installed and delivered appliances for xpo last mile, installed Samsung,LG,GE,Frifidaire,Kenmore Appliances..Am very familiar with all brands

Warehouse Manager

Baileys Logistics
Oklahoma City
05.2016 - 07.2017
  • Started out as a driver/installer for GE,LG,Samsung,Electrolux Appliances,was promoted to warehouse manager scheduling backhauls, handling as-is product, haul aways,unloading trailers with appliances, check in process from drivers when they returned off route
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.

Installer

Baileys Logistics
Oklahoma City, OK
05.2013 - 07.2015

Education

High School Diploma - General

Junction City High School
Junction City, Ks
05.1990

Skills

  • Final Mile Experience
  • Appliance Logistics
  • Workflow Management
  • Training and mentoring
  • Employee Development
  • Staff Development
  • Decision-making capabilities
  • Staff Training and Development
  • Workload prioritization

Timeline

Assistant Outbound Manager

Riverstone Logistics
03.2024 - Current

Operations Supervisor

Riverstone Logistics
02.2023 - Current

Cargo Handler

Forward Air
07.2020 - 02.2023

Driver/Installer

ENA Logistics
07.2017 - 07.2020

Warehouse Manager

Baileys Logistics
05.2016 - 07.2017

Installer

Baileys Logistics
05.2013 - 07.2015

High School Diploma - General

Junction City High School

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Thomas Colgate