Thomas Comerford Jr
Middlebury,CT
Summary
Dynamic Owner/Operator at Electric Sun Solutions LLC, adept at enhancing customer satisfaction through exceptional service and proactive communication. Proven expertise in operations management and strategic planning, leading to increased client retention and successful project completions. Skilled in logistics planning and fostering strong professional relationships, ensuring timely and efficient service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner/Operator
Electric Sun Solutions LLC
Middlebury, CT
04.2019 - Current
- Managed project timelines and coordinated installations to ensure timely completion of customer projects.
- Enhanced customer satisfaction through proactive communication and post-installation support services.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Education
High School Diploma -
Shelton High School
Shelton, CT06.2004
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Staffing
Operations oversight
Negotiation
Inventory management
Strategic planning
Payroll processing
Relationship management
Human resources
Client relationship management
Recruiting and hiring
Preventative maintenance
Strong work ethic
Decision-making
Dependable and reliable
Customer service
Customer-oriented
Equipment operation
Schedule management
Safe driving practices
Safe driving
GPS and route planning
Transportation safety
Vehicle maintenance
Route planning
Logistics planning
Lift up to 300 pounds
Delivery scheduling
Route management
Inclement weather driving
Commercial driving
Mechanical tools
Attention to detail
Verbal and written communication
Heavy lifting
Basic maintenance
Vehicle inspection
Invoice verification
Planning
Trip planning
Certification
KBL certified
Ergoline certified
INNOVE Sunless tanning equipment certified
Timeline
Owner/Operator
Electric Sun Solutions LLC
04.2019 - Current
High School Diploma -
Shelton High School