Thomas Cook
McRae ,AR
Summary
Driven automotive professional with a proven track record at Mark McLarty Toyota, enhancing customer satisfaction and streamlining inventory processes. Expert in ordering parts and inventory auditing, coupled with exceptional problem-solving abilities. Achieved significant improvements in client relations and operational efficiency through diligent customer service and staff training. Under the mentorship of the Parts Manager, being trained to understand and perform the Parts Manager duties.
Overview
14
14
years of professional experience
Work History
Parts Counter Person
Mark McLarty Toyota
06.2016 - Current
- Developed strong relationships with clientele through consistent follow-up calls.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Counter Person
Oreily's Auto Parts
11.2015 - 06.2016
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
Cook
Ropers Restaraunt
03.2015 - 11.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Automotive Technician
Cantrells Auto Repair Specialists
06.2010 - 03.2015
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
GED -
Arkansas State University
Beebe, AR09.2019
Skills
Goal Setting
Invoice Processing
Improving customer satisfaction
Ordering parts
Staff Training
Upselling strategies
Inventory Auditing
Order Fulfillment
Delivery Coordination
Customer Service
Problem-solving skills
Vehicle operations knowledge
Timeline
Parts Counter Person
Mark McLarty Toyota
06.2016 - Current
Counter Person
Oreily's Auto Parts
11.2015 - 06.2016
Cook
Ropers Restaraunt
03.2015 - 11.2015
Automotive Technician
Cantrells Auto Repair Specialists
06.2010 - 03.2015
GED -
Arkansas State University
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