Thomas Cunningham
West Jordan,UT
Summary
Dedicated customer service professional with extensive experience in office and administrative management. Solid team player focused on active listening and analytical problem solving. Articulate, energetic and results oriented with a passion for developing strong customer relationships through quality service and unparalleled support.
Overview
13
13
years of professional experience
Work History
Shop Manager
Protek Fire and Systems
West Jordan, UT
08.2022 - 11.2023
- Oversaw the manufacture and development of work site security system trailers.
- Used various tools and machinery to grind, weld, and cut steel and assemble mechanical and electrical components.
- Ordered, delivered, and collected parts and tools as needed.
- Maintained shop appearance and cleanliness.
Delivery Driver
Amazon Flex
Salt Lake City, UT
08.2021 - 09.2022
- Safely loaded, drove, and delivered over 2000 packages to customer doorsteps and business offices.
- Followed oral and written instructions and used GPS technology to make timely deliveries.
- Completed deliveries on tight timetables to meet customer expectations.
Personnel Strength Analyst
United States Army
Salt Lake City, UT
03.2019 - 01.2022
- Collected and analyzed data to improve manpower and equipment needs for a command with over 10,000 personnel.
- Managed new unit activations and oversaw the redesign and restructure of existing units.
- Optimized unit readiness through effective manpower studies and strategies.
- Collaborated with senior leaders monthly to discuss and propose recommendations to complex organizational and personnel structural changes.
Senior Training Manager
United States Army
Salt Lake City, UT
05.2016 - 03.2019
- Facilitated military school applications and ensured accurate and timely submissions.
- Assessed monthly, quarterly, and yearly training course utilization reports to determine future training needs for over 6,600 personnel.
- Conducted new hire orientation and training for all newly assigned training managers.
- Coordinated and instructed technical training and professional development classes to senior level command staff.
Personnel Staff Coordinator
United States Army
Camp HM Smith, HI
04.2013 - 05.2016
- Developed and implemented programs, policies, and procedures that bridged customer relations and streamlined administrative support.
- Managed recruitment and screened applications to match talented candidates with long-term nominative positions.
- Organized staff team building events that enhanced morale, welfare and cohesion.
- Coached and mentored team members and staff in Army Reserve policies and successful leadership strategies.
Senior Human Resources Manager
United States Army
Vallejo, CA
08.2010 - 03.2013
- Initiated, processed, and tracked military leave requests, pay inquiries, award recommendations, evaluation reports, promotion documents, and various other administrative actions.
- Led and directed a team of human resources professionals.
- Spearheaded weekly meetings with senior leaders to address personnel matters affecting strength, accountability and wartime readiness.
- Oversaw local command policies and ensured compliance of organizational standards and Army regulations.
Education
No Degree - Business Management
Post University
Waterbury, CTHigh School Diploma -
Rock Springs High School
Rock Springs, WY06.1997
Skills
- Customer Service Management
- Proactive Self-Starter
- Creative Problem Solving
- Verbal and Written Communication
- Multitasking and Prioritization
- Excellent Attention to Detail
- Courteous and Empathetic
- Honesty and Integrity
- Computer and Office Suite Proficiency
- Administrative and Office Management
Timeline
Shop Manager
Protek Fire and Systems
08.2022 - 11.2023
Delivery Driver
Amazon Flex
08.2021 - 09.2022
Personnel Strength Analyst
United States Army
03.2019 - 01.2022
Senior Training Manager
United States Army
05.2016 - 03.2019
Personnel Staff Coordinator
United States Army
04.2013 - 05.2016
Senior Human Resources Manager
United States Army
08.2010 - 03.2013
No Degree - Business Management
Post University
High School Diploma -
Rock Springs High School