Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Cunningham

Sandy Springs,GA

Summary

Adaptable and detail-oriented professional with experience in account management, risk mitigation, and file maintenance. Known for strong communication skills, a commitment to learning, and a willingness to go the extra mile to provide excellent service.

Overview

3
3
years of professional experience

Work History

Member Service Representative II

Center Parc Credit Union
Hapeville, GA
07.2025 - Current
  • Issued debit cards and managed in-branch debit card inventory using TRISM and Symitar
  • Assisted members with initiating disputes for debit card, ACH, and draft transactions
  • Screened account applications via Alloy and Clutch for fraud detection and ensuring full compliance with BSA/AML and OFAC standards
  • Processed and reconciled GL transfers for State employee/retiree payroll EFT disbursements
  • Preformed routine account servicing and documentation updates.
  • Served as liaison between back office departments and in-branch members

Financial Solutions Advisor III

Carolina Foothills Federal Credit Union
Spartanburg, SC
11.2023 - 04.2025
  • Issued debit cards and managed in-branch debit card inventory using Entrust Card Wizard and Symitar
  • Utilized Tranzact to balance and review transactions for branch ATMs
  • Served as vault teller
  • Preformed routine account servicing and documentation updates
  • Reviewed credit reports of membership applicants for signs of fraud risk or previous account abuse
  • Partnered with back office staff to resolve issues of in-branch members

Education

Bachelor of Arts - Theatre Tech And Design

Winthrop University
Rock Hill, SC
05-2021

Skills

  • Customer Service
  • Troubleshooting & Problem Resolution
  • Transaction Processing
  • Account Management
  • Client Education
  • Computer Literacy
  • Member Correspondence
  • BSA/AML Compliance
  • Reg E Familiarity

Timeline

Member Service Representative II

Center Parc Credit Union
07.2025 - Current

Financial Solutions Advisor III

Carolina Foothills Federal Credit Union
11.2023 - 04.2025

Bachelor of Arts - Theatre Tech And Design

Winthrop University

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Thomas Cunningham