Summary
Overview
Work History
Education
Sigma Chi Fraternity
Student Government Association
Summer and Fall Orientation Leader
Accomplishments
InterFraternity Council
References
Timeline
Generic

Thomas Curlee

Birmingham,AL

Summary

This summer, I would like to build upon my experience and work in an environment out west learning more about my interests and how I can help companies grow in their customer service. I am a dedicated student interested in applying excellent communication and interpersonal skills to a customer service role. I am experienced in data entry and handling money. I can quickly memorize product details and build customer relationships. My team leaders have said that I am a dedicated employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. In the end, I am a highly-motivated employee with desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Initial Customer Service Contact

Hana Sushi
Gallatin, TN
11.2019 - Current
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Maintained a professional attitude while providing excellent customer service.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Completed all to-go/mobile orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted guests and provided menus.

Crew Member

Young Life - Timber Wolf Lake
Lake City, MI
05.2021 - 07.2021
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Assembled and served meals according to specific guest requirements.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Scrubbed and polished counters to remove debris and food.

Education

Bachelor of Arts - Business - Marketing

Birmingham Southern College
Birmingham, AL
05-2025

Station Camp High School
Gallatin, TN
05-2021

Sigma Chi Fraternity

  • General Member: maintained a cumulative GPA of 2.5+ to remain in good standing, volunteered regularly on campus for service hours, participated in leadership and recruiting positions within the fraternity.
  • Alumni Chair February 2022- February 2023
  • Philanthropy Chair
    November 2022- November 2023
  • New Member Educator: Elected by the Chi Chi chapter to serve as a leader for new members, organized an 8 week New Member Program for Fall including weekly meetings, events, and activities for new members, educated prospective members on the history and purpose of the organization as well as its values and traditions, promoted scholarship, responsibility, and empowerment, and provided guidance and support for new members.

Student Government Association

  • Junior Class Representative (junior year)
  • Fraternity Row Representative (sophomore year)

In both of these positions, I was responsible for:

  • Determining appropriate budget allocations for all approved student activities, registered student organizations and other student-related expenditures.
  • Considering issues and to formulate policies in areas primarily or exclusively involving the student body.
  • Helping establish and maintain student body participation in athletic events and campus recreation sports.
  • Working closely with the student body and college administration to encourage communication and collaboration.
  • Reporting recommendations and coordinate multiple event logistics involving the Birmingham Southern student body.

Summer and Fall Orientation Leader

  • Proficient in guiding and assisting new students during orientation programs, providing information and support.
  • Strong knowledge of campus resources, policies, and academic programs to effectively answer questions and address concerns.
  • Skilled in leading group activities, presentations, and campus tours to familiarize new students with the university.
  • Ability to create a welcoming and inclusive environment, fostering a sense of belonging and community for new students.
  • Effective communication and interpersonal skills to build relationships with new students and facilitate their transition to college life.

Accomplishments

Sigma Chi Horizons Leadership Program Graduate
June 2022

Sigma Chi Krach Transformational Leadership Workshop (Servant Leadership) Graduate
August 2022

Sigma Chi Krach Transformational Leadership Workshop (True North Leadership) Graduate
August 2023

InterFraternity Council

  • President: November 2022 to November 2023
  • Serve as the official spokesperson for the fraternity community.
  • Work to cultivate and open and honest dialogue with campus and local media in order to better tell the story of fraternity in your community and advocate for the fraternal experience.
  • Establish a positive working relationship with campus and local law enforcement agencies.
  • Regularly interact with the leaders of other fraternity/sorority governing councils, student government, and other campus organizations to promote collaboration, shared experiences, and the ideal of community.
  • Consult, inform and establish working relationship with key university officials/administrators.

References

References available upon request.

Timeline

Crew Member

Young Life - Timber Wolf Lake
05.2021 - 07.2021

Initial Customer Service Contact

Hana Sushi
11.2019 - Current

Bachelor of Arts - Business - Marketing

Birmingham Southern College

Station Camp High School
Thomas Curlee