Thomas Daw
Clayton,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Hardworking Lead Dispatcher offering [20]+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch.
Overview
20
20
years of professional experience
Work History
Lead Dispatcher
Lexus Of Fremont
Fremont, CA
08.2019 - 07.2021
- I can work independently against time restraints to meet production deadlines.
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
Internal Writer / Dispatcher
Antioch Dodge
Antioch, CA
08.2019 - 07.2021
- I can work independently against time restraints to meet production deadlines. Utilized exceptional writing, editing and proofreading skills to produce error-free content for not only customer cars but for the fleet of new and used vehicle in inventory .
- Organized material to research and complete writing tasks, researching recalls on the vehicle as well as any available servicing records.
Service / Internal Writer
Concord Dodge
Concord, CA
09.2017 - 07.2019
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Completed thorough research into assigned topics.
Internal Writer / Dispatcher
Concord Honda
Concord, CA
09.2002 - 03.2017
- Utilized exceptional writing, editing and proofreading skills to produce content.
- Organized material to research and complete writing tasks.
- Completed thorough research into assigned topics, looking for open recalls, service or accident history.
General Contractor's Helper
Wayne Swisher Contstruction
2620 E 18th St,, CA
05.2002 - 08.2002
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded and unloaded building materials used for construction.
- Cleaned up construction sites by removing excess trash and debris, wiping down fixtures and windows and dusting ceilings and ceiling fans.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Education
Diablo Valley College
Pleasant Hill, CAGED -
Concord High School
Concord, CA07.1977
Skills
- Effective Communication
- Message and Work Order Transfer
- Team Work Scheduling
- Equipment Location Identification
- Work Order Preparations
- Service Coordination
- Client Interactions
- Speech Clarity
Timeline
Lead Dispatcher
Lexus Of Fremont
08.2019 - 07.2021
Internal Writer / Dispatcher
Antioch Dodge
08.2019 - 07.2021
Service / Internal Writer
Concord Dodge
09.2017 - 07.2019
Internal Writer / Dispatcher
Concord Honda
09.2002 - 03.2017
General Contractor's Helper
Wayne Swisher Contstruction
05.2002 - 08.2002
Diablo Valley College
GED -
Concord High School
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