Haley Brown
Wakeman,Ohio
Summary
Proficient Lead Dispatcher recognized for strong communication and leadership skills. Experienced in parts ordering and dispatch coordination, contributing to seamless operations and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Dispatcher
Avon Home Services
Avon, OH
05.2020 - Current
- Dispatched technicians promptly to ensure timely service delivery.
- Created efficient work schedules to optimize team productivity.
- Managed inventory of parts to ensure availability for technicians
- Communicated effectively with customers to address inquiries and provide updates.
- Trained new employees on operational procedures
- Inspected and organized work trucks to ensure readiness and compliance.
Front Desk Manager
Scarlett O'Hair Salon and Spa
Sandusky, Ohio
07.2015 - 05.2020
- Coordinated bridal parties to deliver exceptional client experiences.
- Organized stylist schedules to streamline daily operations and maximize service delivery.
- Managed call-offs and vacation requests to uphold staffing levels.
- Resolved customer conflicts to uphold high service standards and client satisfaction.
- Stocked, cleaned, and organized salon spaces to improve functionality.
- Ordered salon products to sustain inventory levels
- Planned events such as fundraising to promote community engagement.
- Answered phones and booked appointments to facilitate scheduling.
Manager's Assistant
Subway
Norwalk, OH
07.2012 - 10.2015
- Managed payroll processes
- Created staff schedules to optimize coverage and productivity.
- Maintained inventory levels to support operational needs.
- Processed over-the-counter transactions including money handling and deposits.
- Prepared sandwiches efficiently to enhance customer satisfaction.
- Performed cleaning and organizing tasks to maintain store standards.
Education
High School Diploma -
Western Reserve High School
Wakeman, OH06-2014
Skills
- Dispatch coordination
- Scheduling optimization
- Parts ordering
- Customer relationship management
- Time management
- Organization
- Leadership
- Team training
- Cash control
- Effective communication
Timeline
Lead Dispatcher
Avon Home Services
05.2020 - Current
Front Desk Manager
Scarlett O'Hair Salon and Spa
07.2015 - 05.2020
Manager's Assistant
Subway
07.2012 - 10.2015
High School Diploma -
Western Reserve High School