THOMAS DEANGELIS

Responsible for managing on and off premise beer sales in the Denver metro area

• Cultivate and maintain strong relationships with customers at key accounts
• Consistently surpass monthly account visit KPIs contributing to 18% revenue increase month over month
• Collaborate closely with distributor partners to execute new business
• Grew key account new business from XXX number of accounts to XXX in 6 months
• Plan, coordinate, and execute monthly events to support key accounts
• Assist with new product go to market launches though pre sales to key accounts

• Manage and maintain exceptional customer relationships to support SaaS usage for over 35 SMB accounts
• Responsible for customer onboarding, trainings, retention, adoption of new features, and account success - contributing to 88% renewal rate
• Manage support tickets and exceed team goal of client SLA response rate under 2 minutes
• Provide customer solution engineer support for QuickBooks, LeafLink and METRC integrations
• Hold standing, monthly cadences with customers to track sentiment and ensure low churn
• Write, publish, and manage customer-facing workflows for knowledge base center.

• Acquiried 24 new customers in 4 months resulting in $60,000 of monthly revenue
• Created strong customer relationships with over 40 accounts resulting in a 97% retention rate
• Led upsell and brand prospecting efforts to existing customers - surpassing expansion goals
• Drove continued prospecting outreach initiatives to support consistent new business development
• Responsible for delivering products, coordinating couriers, and collecting client payments
• Continued focus on customer service and understanding their needs to help them solve issues.

• Worked directly with our National Retail Team to set up new vendors in food and retail industries
• Worked closely with marketing team to develop and execute retention account campaigns
• Worked as a liaison between National Sales team, Operations, and Marketing
• Communicated closely with fulfillment to ensure accuracy of mass retail orders and BOLs
• Helped assist in market research - product analysis and communication tactics for collaterals
• Worked with fulfillment to set up procedures and policies for new distributor partners to ensure constant communication for a seamless onboarding process
• Worked with Quality Control to ensure products had proper certifications and traceability.

• Managed on-prem beer sales and distribution for the Colorado market
• Developed new market business and managed over 150 accounts statewide
• Acquiried 75 new accounts in 15 months (200% increase)
• Independently increased total revenue 270% (from $182,367 (January 2017-February 2018) to $675,901 (March 2018-June 2019))
• Developed and maintained long term relationships through challenger selling, data driven insights, customer research and time management
• Managed the distribution team to effectively distribute beer in a timely and efficient manner
• Planned, coordinated, executed events.