Thomas Dennis
Addison,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
09.2022 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Warehouse Stocker
Carrier Enterprise
05.2021 - 09.2021
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Escape Room Host
Escape The Room
05.2019 - 09.2020
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Calloway's Nursery
02.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Cultivated customer loyalty, promoted repeat business and improved sales
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Thrust Flight Zero Time To Airline Program - General Aviation
Thrust Flight Academy
Addison, TXBachelor of Arts - Telecommunications
Texas A&M University
College Station, TX12.2022
Associate of Arts - Liberal Arts And General Studies
Tarrant County College District
05.2020
Skills
- Safe Food Handling Practices
- Adaptive and Creative
- Conflict Mediation
- POS System Operations
Hobbies and Interests
- Cross Country Running
- Aviation
- Hiking
- Photography
- Writing
- Technology
- Digital Media
- Traveling
- Theatre
- Music
Timeline
Barista
Dutch Bros
09.2022 - 06.2023
Warehouse Stocker
Carrier Enterprise
05.2021 - 09.2021
Escape Room Host
Escape The Room
05.2019 - 09.2020
Customer Service Representative
Calloway's Nursery
02.2018 - 04.2019
Thrust Flight Zero Time To Airline Program - General Aviation
Thrust Flight Academy
Bachelor of Arts - Telecommunications
Texas A&M University
Associate of Arts - Liberal Arts And General Studies
Tarrant County College District
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