Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Dillard

Branson,MO

Summary

Dynamic leader with proven expertise in enhancing team productivity and customer satisfaction at Walmart. Skilled in workload management and staff development, I excel in creating efficient workflows and fostering a culture of accountability. My strategic planning and motivational skills have consistently aligned departmental objectives with company vision, driving organizational success.

Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.

Overview

8
8
years of professional experience

Work History

Team Leader Manager

Walmart
02.2022 - 10.2023
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Kitchen Lead

Applebee's
04.2019 - 03.2022
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
  • Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
  • Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
  • Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
  • Streamlined meal preparation processes, resulting in reduced wait times for customers.

Assistant Manager

Fuddruckers Restaurants LLC
03.2016 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma - General Studies

Nixa Highschool
Nixa, MO
05.2013

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Staff development
  • Team leadership

Timeline

Team Leader Manager

Walmart
02.2022 - 10.2023

Kitchen Lead

Applebee's
04.2019 - 03.2022

Assistant Manager

Fuddruckers Restaurants LLC
03.2016 - 01.2019

High School Diploma - General Studies

Nixa Highschool

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Thomas Dillard