Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Douglass

Rocky Point

Summary

By using my customer service skills, I have assisted many customers and helped meet their needs. I have learned how to handle situations both accurately and efficiently, all while keeping a positive attitude and ensuring a good experience for the customer. I aim to be a person that many can rely on, and I'm hoping to use my skills as well as develop new ones while transitioning toward a new role.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Stop & Shop
04.2024 - 08.2025
  • Managed high stress situations while remaining at a professional level
  • Used previous skills as a cashier to accurately count money as well as ensure sales prices are applied
  • Assisted customers by politely answering their questions as well as guiding them to find certain items
  • Took phone calls to answer questions and transfer to the correct department as needed
  • Assisted cashiers when help was required
  • Made use of Western Union to help customers send or receive money from a trustworthy source
  • Assisted with available cleaning tasks as well as returning unwanted items back to the shelves

Education

High School Diploma -

Rocky Point High-school
Rocky Point, NY
06.2024

Skills

  • Customer service
  • Counting money
  • Active listener
  • Problem solver
  • Calm under pressure
  • Multi-tasking

Timeline

Customer Service Representative

Stop & Shop
04.2024 - 08.2025

High School Diploma -

Rocky Point High-school