Thomas Duby
Jacksonville,FL
Summary
Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Proficient CWO thrives setting up and maintaining stations, training users and supporting pivotal process improvements to CANES systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
4
4
years of professional experience
Work History
Information Systems Technician
US Navy
09.2020 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
High School Diploma -
Genesee High School
Genesee, MI05.2017
Skills
- Network Troubleshooting
- Troubleshooting skills
- Hardware and software maintenance
- End-user support
- Equipment Maintenance
- Server Management
Timeline
Information Systems Technician
US Navy
09.2020 - Current
High School Diploma -
Genesee High School
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