Thomas Dulaney

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

Hired on as a General Sales Manager and held this position till David Hobbs sold to Van Horn in 2023. Hired as the General Sales Manager for Van Horn Honda right away.

• Upheld company policies and implemented standards fairly.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.