Joshua (J.T.) Fendo
Sales Professional
Summary
Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring.
Overview
22
22
years of professional experience
Work History
General Sales Manager/General Manager
Elite Powersports
03.2022 - 01.2024
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Salesperson
Fort Collins Motorsports
02.2018 - 02.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Salesperson/District Manager
AFLAC
06.2007 - 10.2017
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Grew market share within the territory by strategically targeting untapped segments of the market.
- Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Salesperson
Wallingford Buick GMC Pontiac
05.2003 - 06.2007
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Worked to build relationships with customers and built potential for additional sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Salesperson
Middletown Nissan
03.2002 - 05.2003
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Science - Business Management
Central Connecticut State University
New Britain, CT05.1999
High School Diploma -
Stamford High School
Stamford, CT06.1997
Skills
- Leadership and Team Building
- Goal Setting
- Consultative Sales
- Solution Selling
- Sales Training
- Sales Leadership
- Effective Communication
- Client Relationship Management
- CRM Software
- Sales Expertise
- Product Knowledge
- Price Structuring
Timeline
General Sales Manager/General Manager
Elite Powersports
03.2022 - 01.2024
Salesperson
Fort Collins Motorsports
02.2018 - 02.2022
Salesperson/District Manager
AFLAC
06.2007 - 10.2017
Salesperson
Wallingford Buick GMC Pontiac
05.2003 - 06.2007
Salesperson
Middletown Nissan
03.2002 - 05.2003
Associate of Science - Business Management
Central Connecticut State University
High School Diploma -
Stamford High School