- Spending time with family and friends
- Hiking
- Gun Collecting
- Road Trips
Thomas Duncan
Valrico,FL
Summary
Dynamic shop owner with a proven track record at Central Florida Driveline, excelling in business operations and customer service. Strengthened supplier partnerships, enhancing pricing strategies, and boosted employee morale through professional development. Expert in relationship management and optimizing workflow efficiency, consistently exceeding client expectations while maintaining high-quality standards.
Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.
Overview
20
20
years of professional experience
Work History
Shop Owner
Central Florida Driveline
08.2018 - 10.2025
- Strengthened business partnerships with suppliers, negotiating competitive pricing for parts and materials.
- Boosted employee morale with ongoing professional development opportunities and performance-based incentives.
- Enhanced workshop productivity by optimizing workspace layout and investing in state-of-the-art tools and equipment.
- Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.
- Prioritized outstanding customer service by going above-and-beyond to exceed client expectations consistently.
- Built a loyal customer base with exceptional communication skills, addressing concerns promptly and professionally.
Repair Technician
Central Florida Drive Shaft
07.2005 - 08.2018
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Reduced device downtime with regular maintenance and preventative measures.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Streamlined repair processes to optimize workflow efficiency and productivity.
- Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
Education
High School Diploma -
Bloomingdale High School
Valrico, FLSkills
- Networking and partnerships
- Pricing strategy
- Business operations
- Customer service background
- Strong background in customer support
- Marketing experience
- Tax and legal compliance
- Health and safety regulations
- Sales enhancement techniques
- Relationship management
- Staff hiring
- Small business management
- Store maintenance
Interests
Timeline
Shop Owner
Central Florida Driveline
08.2018 - 10.2025
Repair Technician
Central Florida Drive Shaft
07.2005 - 08.2018
High School Diploma -
Bloomingdale High School