Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
References
Timeline
Generic

Thomas Payne

Salt Lake City,UT

Summary

Dynamic Small Business Consultant at Intuit with a proven track record in negotiation and customer service excellence. Achieved top revenue levels through active listening and tailored solutions. Skilled in financial services and adept at building lasting relationships, consistently exceeding sales goals while ensuring client satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Small Business Consultant

Intuit
Tempe, AZ
01.2025 - Current
  • Personal sales consultancy: Interviewed small business owners and prepared custom recommendation & quote.
  • Clarity & care: Determined customers' goals, circumstances, and barriers to sale before attempting to close.
  • Exceeded goals: Commended for achieving highest level of revenue and attachment ratio in department.

Technical Writer & Developer

VDI Czechia Technologies
Remote
07.2022 - 01.2023
  • Drafted / edited a comprehensive 100+ page technical user manual, focusing on clarity and technical accuracy.
  • Executive liaison: Engaged with C-level executives to refine content and ensure it met international standards.

Sales Agent

Sanity Desk
Remote
03.2022 - 07.2022
  • B2B direct sales: Generated new clients from qualified leads, exceeding monthly revenue goals (~$15,000).
  • Managed training with other salesmen to focus on effective speaking, objection management, and revenue goals.

Medical Records Account Manager

Ciox Health
Remote
05.2021 - 03.2022
  • HIPAA compliance: Audited and corrected records and managed CRM database with high attention to detail.
  • Bilingual: Communicated effectively in English and Spanish, enhancing customer engagement and support.

Volunteer Coordinator / ESL Instructor

Church of Jesus Christ of Latter-day Saints
Richmond / Fredericksburg / Virginia Beach, VA
02.2019 - 04.2021
  • Management: Supervised operations, high-energy training sessions, and progress reports for over 50 volunteers.
  • Developed workshops on communication, organization / goal-setting, relationship-building, and teaching skills.
  • Organized lead generation campaigns through cold-calling, street contacting, social media, and peer networking.

Technical Support Agent

Grand Canyon University
Phoenix, AZ
04.2016 - 12.2017
  • Call center: Serviced live Tier II Zendesk tickets in a high-volume inbound phone / chat / email contact center.
  • Provided remote technical support to university students, regularly receiving feedback for exceptional service.

Operations Agent

Faith Journeys, LLC / STA Travel
Tempe, AZ
05.2011 - 04.2014
  • B2B sales and operations: Managed professional tours for mid-sized organizations (orchestras, churches, et alia).
  • Customer service: Personally handled high call volume and chat support for concerned clients to find solutions.

Education

B.S. - Computer Science

Brigham Young University
Rexburg, Idaho
05.2027

Some College (No Degree) - Leadership & Business Development

Cumorah Academy
Načeradec, Czech Republic

Skills

  • Negotiation and persuasion
  • Communication and charisma
  • Reliability and relationship building
  • Active listening and adaptability
  • Critical thinking and organization
  • Attention to detail
  • Software systems expertise
  • Financial services knowledge
  • Customer service excellence
  • Problem solving skills
  • Microsoft Excel proficiency

Certification

  • Eagle Scout Project, 2006
  • Business Development certificate, 2022
  • TEFL certificate, 2023

Hobbies and Interests

  • Creative Writing
  • Philosophy
  • History
  • Languages
  • Road Trips & Travel
  • Cars & Engineering
  • Fitness

Languages

English
Native/ Bilingual
Spanish
Full Professional
Italian
Professional

References

References available upon request.

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Small Business Consultant

Intuit
01.2025 - Current

Technical Writer & Developer

VDI Czechia Technologies
07.2022 - 01.2023

Sales Agent

Sanity Desk
03.2022 - 07.2022

Medical Records Account Manager

Ciox Health
05.2021 - 03.2022

Volunteer Coordinator / ESL Instructor

Church of Jesus Christ of Latter-day Saints
02.2019 - 04.2021

Technical Support Agent

Grand Canyon University
04.2016 - 12.2017

Operations Agent

Faith Journeys, LLC / STA Travel
05.2011 - 04.2014

B.S. - Computer Science

Brigham Young University

Some College (No Degree) - Leadership & Business Development

Cumorah Academy

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