Summary

Overview

Work History

Education

Skills

Timeline

THOMAS EFAW

Rixeyville,VA

Summary

Focused Director with 35 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].

Overview

years of professional experience

Work History

Director of Operations

Trescal

Manassas, VA

04.2017 - 06.2019

Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Monitored budget and utilized operational resources.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Assisted in recruiting, hiring and training of team members.

Business Owner/Operator/CEO

AcuCal, Incorporated

Manassas, VA

03.1987 - 04.2017

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Developed key operational initiatives to drive and maintain substantial business growth.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Founded and managed Calibration and Repair business, growing revenue to $1M in first year.
Generated revenues yearly and effectively capitalized on industry growth.

PMEL Technician

USAF

VARIOUS, United States

09.1974 - 06.1992

Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations on [TMDE Equipment].
Organized work to meet demanding production goals.
Completed job reports and logs immediately following service calls.
Set up and performed test activities.
Read manuals and manufacturer instructions to install and troubleshoot devices.
Performed complex mechanical alignments and calibration of equipment to quality standards.
Conducted tests of components and systems to evaluate performance and identify concerns.
Determined maintenance requirements and assigned repairs to qualified employees.
Managed team performance by training, mentoring, disciplining and motivating employees.
Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.

Education

No Degree - Advanced Leadership And Management

USAF Senior NCO Academy

McGuire, NJ

Associate of Science - Metrology

USAF PMEL Training School

Denver, CO

02.1979

High School Diploma -

Mannington High School

Mannington, WV

06.1974