Jennifer Quigley
Harleysville,PA
Summary
Detail-oriented and dependable candidate bringing 17 years of experience in proposal development and customer support to the life sciences industry. Proven ability to handle multiple tasks effectively and efficiently. Respected by colleagues and customer base for taking a proactive approach to customer satisfaction and retention. Committed to executing these qualities to help drive organizational success.
Overview
17
17
years of professional experience
Work History
Proposal Specialist
Trescal
09.2008 - Current
- Prepared quotations to submit to clients to secure new and existing business.
- Communicated regularly with clients to determine their calibration needs.
- Proactively quoted renewable service one month in advance to ensure scheduling efficiencies.
- Ensured prompt response by providing customer proposals within one day of the new request.
- Collaborated with various teams to fulfill customer requests.
- Built relationships with customers to establish long-term business growth.
- Utilized various database platforms to develop detailed proposals.
- Activity participated in customer and ISO audits.
Customer Satisfaction Specialist
Trescal
01.2009 - 06.2023
- Developed and implemented survey for customer satisfaction assessment.
- Sent customer satisfaction survey to entire customer base on a quarterly basis.
- Responded to customer complaints promptly and with a clearly defined resolution.
- Tracked and monitored survey results and addressed feedback with colleagues to ensure positive change and customer satisfaction.
- Analyzed survey results to identify trends and escalated to appropriate departments if required.
- Actively participated in customer and ISO audits.
Education
Bachelor of Science - Elementary Education
Kutztown University of Pennsylvania
Kutztown, PASkills
- Professionalism
- Time Management
- Interpersonal Skills
- Attention to Detail
- Time management abilities
- Adaptability and Flexibility
- Excellent Communication
- Organizational skills
- Complaint Resolution
- Continuous improvement
- Follow-up skills
- Customer service
Timeline
Customer Satisfaction Specialist
Trescal
01.2009 - 06.2023
Proposal Specialist
Trescal
09.2008 - Current
Bachelor of Science - Elementary Education
Kutztown University of Pennsylvania
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