Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas EVANS

Riverside,CA

Summary

Tech-savvy support professional, skilled in customer service and technical troubleshooting, seeking a remote position. Known for strong time management and data entry abilities, contributing to high levels of customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Call Center Representative

Citrus Hills Construction
Corona, California
01.2020 - 04.2024
  • Delivered knowledgeable service during incoming calls, prioritizing customer satisfaction.
  • Resolved customer inquiries and issues efficiently, ensuring professional service and satisfaction.
  • Assessed information using computer systems to accurately address caller needs.
  • Updated customer accounts and contact details in management databases, ensuring data accuracy.

School Custodian

Val Verde Unified School District
Perris, California
02.2014 - 08.2019
  • Maintained cleanliness of classrooms, restrooms, and common areas to create a safe learning environment.
  • Utilized cleaning equipment to ensure proper maintenance of various surfaces.
  • Collaborated with staff to promptly address maintenance issues.
  • Alerted building managers to necessary repairs, contributing to overall public safety.
  • Assisted with setup and breakdown of school events and activities.

Manager

Chronic Releaf Wellness Center
Temecula, California
01.2011 - 09.2013
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Supervised staff to enhance customer service and satisfaction.
  • Analyzed customer feedback data to create action plans for service improvements.
  • Coordinated inventory management to optimize product availability and organization.
  • Directed daily operations of wellness center to ensure operational efficiency.

Education

Google IT Support Certification -

Coursera
Online
05-2026

High School Diploma -

Val Verde High School
Perris, CA
05-2008

Skills

  • Google Workspace
  • Zoom
  • Microsoft 365
  • Time management
  • Customer service
  • Call management
  • Data entry
  • Technical troubleshooting

Certification

Google IT support Professional Certification, Coursera Expected completion 2026

Timeline

Call Center Representative

Citrus Hills Construction
01.2020 - 04.2024

School Custodian

Val Verde Unified School District
02.2014 - 08.2019

Manager

Chronic Releaf Wellness Center
01.2011 - 09.2013

Google IT Support Certification -

Coursera

High School Diploma -

Val Verde High School
Thomas EVANS