Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Farinacci

Mankato,MN

Summary

Dynamic professional with proven expertise in payment processing and exceptional customer service, honed at Buffalo Wild Wings and other leading companies. Excelled in POS systems and customer assistance, significantly enhancing customer satisfaction. Skilled in balancing high-accuracy cash handling with effective time management, ensuring operational excellence and meeting stringent deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Buffalo Wild Wings
08.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

E-Commerce Specialist

Cub Foods
06.2022 - 05.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Host

Wild Boar
10.2020 - 05.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

North High School
North Saint Paul
06-2023

Skills

  • Payment Processing
  • ID Verification
  • Cash Register Operation
  • Product restocking
  • Payment Collection
  • POS Systems
  • Customer Assistance
  • Drawer balancing
  • Customer Service
  • Product Recommendations
  • Time management skills
  • Online orders preparation

Certification

Eagle Scout

Timeline

Cashier

Buffalo Wild Wings
08.2022 - 08.2024

E-Commerce Specialist

Cub Foods
06.2022 - 05.2024

Host

Wild Boar
10.2020 - 05.2022

High School Diploma -

North High School

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Thomas Farinacci