Thomas (TJ) Festa
Brick,NJ
Summary
Dynamic professional with a strong work ethic and exceptional decision-making skills. Proven ability to enhance customer experiences through effective communication and teamwork. Experienced in event planning and organizational tasks, consistently driving success in fast-paced environments. Committed to delivering outstanding results and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
Edison, NJ
08.2025 - Current
- Participated in weekly meetings with other Customer Development Representatives to discuss strategies for improving customer experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
LEARNING AMBASSADOR/SORTATION ASSOCIATE
AMAZON.COM
Cranbury, NJ
09.2021 - 08.2025
- Working with a large team on receiving heavy packages, distributing them to their proper locations in a safe and timely manner.
- Communication and teamwork are key in running an efficient department.
- Being relied upon to make quality decisions every day for the team.
- A learning ambassador helps teach and assists any new hires or current employees on how to perform certain tasks.
- Trained and uses a pallet jack and EPJ (electric pallet jacket) on a daily basis.
MONITORING REPRESENTATIVE
ADT SECURITY SERVICES/CMS
Manasquan, NJ
10.2018 - 05.2021
- Performed the role as an alarm monitor in an emergency dispatch center.
- Protecting and looking out for the customers wellbeing/property is the objective.
- Communicating with the authorities about any possible emergency situations.
- Being organized, speaking clearly and communicating with clarity on each signal over the phone is the daily task.
SECURITY SUPERVISOR
MARTELL'S TIKI BAR
Point Pleasant Beach, NJ
05.2014 - 06.2019
- Enforce safety and general conduct of bar customers in order to create a safe environment and retain steady business.
- Oversee security team by managing weekly schedules and providing daily plans which results in an increased initiative from team members.
- Provide clear and concise communication when speaking to large crowds - this enables foot traffic to move accordingly and in turn provides more opportunity for bar transactions.
FOOTWEAR ASSOCIATE
DICK'S SPORTING GOODS
Township of Brick, NJ
10.2017 - 05.2018
- Increase store sales by quickly and effectively assisting customers and recommending footwear based on general product knowledge.
- Maintain overall department organization by steadily keeping track of stock and keeping area visually appealing for customers.
- Demonstrate teamwork with coworkers by communicating tasks and establishing agendas on a day-to-day basis to keep the flow of the department running smoothly.
HEAD VALET/HOST/EVENT COORDINATOR
LUCIANO'S RISTORANTE
Rahway, NJ
12.2010 - 05.2017
- Performed multiple roles at a high-volume Italian restaurant, including two promotions.
- Parked and retrieved customer vehicles in a timely manner in order to maintain steady restaurant turnover.
- Directed the front end of the restaurant by answering phones, making reservations, greeting and connecting with guests to ensure experience satisfaction.
- Created and directed events from start to finish with customers - which included menu selection, floor plan organization and entertainment.
Education
A.A. - SPORTS MANAGEMENT
UNION COUNTY COLLEGE
05.2013
None - SPORTS EXERCISE SCIENCE
UNIVERSITY OF ALABAMA
Tuscaloosa, ALSkills
- Strong Work Ethic
- Computer Skills
- Teamwork
- Organizational Skills
- Event Planning
- Decision Making
- Time management
- Professionalism
Additional Information
Fifteen years of experience in leadership & customer service roles. Achieved rank of Life Scout in Boy Scouts of America. Strong communication skills, passionate sports fan, social, organized and team-oriented. Dependable and able to adapt quickly in high stress situations. Proactive employee with a powerful work ethic.
Timeline
Customer Development Representative
Power Home Remodeling
08.2025 - Current
LEARNING AMBASSADOR/SORTATION ASSOCIATE
AMAZON.COM
09.2021 - 08.2025
MONITORING REPRESENTATIVE
ADT SECURITY SERVICES/CMS
10.2018 - 05.2021
FOOTWEAR ASSOCIATE
DICK'S SPORTING GOODS
10.2017 - 05.2018
SECURITY SUPERVISOR
MARTELL'S TIKI BAR
05.2014 - 06.2019
HEAD VALET/HOST/EVENT COORDINATOR
LUCIANO'S RISTORANTE
12.2010 - 05.2017
A.A. - SPORTS MANAGEMENT
UNION COUNTY COLLEGE
None - SPORTS EXERCISE SCIENCE
UNIVERSITY OF ALABAMA