Thomas Finan
Mooresville,North Carolina
Summary
Dedicated professional with strong leadership qualities and a focus on customer service. Proven expertise in inventory management and complex problem-solving, driving sales growth through effective promotional displays.
Overview
13
13
years of professional experience
Work History
Freight Flow Associate
Sam's Club
02.2026 - Current
- Maintained organized merchandise displays to ensure optimal product visibility and accessibility.
- Collaborated with team members to execute promotional events and improve store sales performance.
- Conducted routine inventory checks, identifying discrepancies and reporting stock levels to management.
- Provided support in training new associates on store policies, procedures, and customer service standards.
- Implemented safety measures by adhering to health regulations and maintaining a clean work environment.
Assistant Grocery Manager
The Fresh Market
07.2025 - 01.2026
- Assisted in daily store operations ensuring optimal product placement and inventory management.
- Collaborated with team to maintain high standards of customer service and satisfaction.
- Supported inventory control processes including stock replenishment and organization.
- Monitored product quality and freshness, addressing issues proactively to enhance customer experience.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Maintained cleanliness and organization of store environment, promoting safety standards for customers and staff.
- Utilized point-of-sale systems efficiently to process transactions accurately and enhance checkout speed.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery Manager
Food Lion
10.2020 - 07.2025
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and developed team members to enhance service quality and operational efficiency.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Coordinated scheduling of staff to maintain optimal coverage during peak hours.
- Conducted regular audits of merchandise displays for adherence to visual merchandising guidelines.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Conducted regular performance evaluations to identify areas for improvement within the team.
Floor Merchandising Team Lead
Sam's Club
07.2018 - 10.2020
- Led merchandising team in executing promotional strategies to enhance product visibility and customer engagement.
- Developed and implemented inventory management processes, optimizing stock levels and reducing waste.
- Mentored team members on best practices for visual merchandising and product placement techniques.
- Analyzed sales data to identify trends, adjusting merchandise displays to maximize sales opportunities.
- Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
- Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
- Implemented planograms to create consistent visual presentations across multiple store locations.
Third Shift Grocery Team Lead
Harris Teeter
07.2017 - 01.2018
- Supervised daily operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored team members on grocery procedures and product knowledge.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Developed promotional displays, enhancing product visibility and driving sales growth.
- Conducted regular audits of store compliance with safety and sanitation regulations.
- Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
Fresh Team Lead
Sam's Club
09.2013 - 07.2017
- Oversaw daily production operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members to enhance skills and productivity.
- Implemented process improvements, reducing waste and increasing efficiency.
- Coordinated workflow schedules to optimize resource allocation and meet deadlines.
- Established best practices for inventory management, streamlining supply chain processes.
- Led team meetings to communicate goals, performance feedback, and operational updates.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
Education
GED -
New Dorp
Staten Island, NY06-2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible Schedule
- Inventory management
- Cross-functional teamwork
- Product merchandising
- Multiple priorities management
- POS system operation
- Forklift operation
Timeline
Freight Flow Associate
Sam's Club
02.2026 - Current
Assistant Grocery Manager
The Fresh Market
07.2025 - 01.2026
Grocery Manager
Food Lion
10.2020 - 07.2025
Floor Merchandising Team Lead
Sam's Club
07.2018 - 10.2020
Third Shift Grocery Team Lead
Harris Teeter
07.2017 - 01.2018
Fresh Team Lead
Sam's Club
09.2013 - 07.2017
GED -
New Dorp