Thomas Flacco
Ponce de Leon,USA
Overview
17
17
years of professional experience
Work History
FOH Team Member
The Top Bar and Restaurant
Gainesville, FL
04.2019 - Current
- Sanitized and reset tables for next guests, restocked dishware, napkins, and bathroom products during shifts, and delivered food and desserts to tables, ensuring a pleasant dining experience.
- Greeted guests, managed waitlist information, and escorted customers to tables in a high-volume restaurant, maintaining constant communication with servers and the kitchen to ensure smooth operation and guest satisfaction.
- Took orders for food and drinks throughout guests' visits, utilized menu knowledge to address dietary restrictions and enhance sales, expediting the ordering process and improving overall patron experience.
Driver
Denali Air
Denali National Park and Preserve, AK
05.2025 - 09.2026
- Transported guests and passengers between airstrip and lodging, while providing information about tours, local area, and park, enhancing guest experience with engaging stories and insights.
- Maintained cleanliness and sanitation of office, hangar, shuttle vans, and restrooms, performing routine cleaning, sanitizing, and vehicle inspections to ensure safety and hygiene.
- Assisted with landscaping projects, including designing and decorating walkways and common areas, removing debris, and managing weekly disposal of garbage and recycling.
Busser/Head Food Runner
192 at the Blake Hotel, Taos Ski Valley
Taos Ski Valley, New Mexico
11.2025 - 04.2026
- Ensured cleanliness of dining areas and reset tables for optimal guest experience. Restocked dishes, cold drinks, coffees, and bar supplies to support smooth service. Assisted in garnishing entrees and appetizers prior to bringing them out to the guest. Assisted with takeout orders and supported the host with walk-in guests and reservations. Managed back stock of firewood and maintained fireplace for ambiance and comfort. At times I dove into the dish pit area to wash dirty dishes or organize and polish.
Cashier/Food runner
Black Bear Coffee House
Denali National Park and Preserve, AK
06.2024 - 09.2024
- Processed customer orders and transactions efficiently. We had a scratch kitchen with a bakery, and would have fresh pastries and other baked items throughout the day. Assisted in cutting, plating, and restocking baked items to maintain availability throughout the day. Supported baristas in prepping drinks, making smoothies, and shakes at the full coffee bar.
Server
Caribou Hotel and Restaurant
Glennallen, AK
01.2024 - 04.2024
- Opened restaurant, prepared space, and cleared snow for safe customer access. Greeted, seated, and served customers to enhance dining experience. Assisted in sales and organized gift shop items to maintain appealing display. At night closing entailed turning everything off, locking up, and then dropping off the daily sales report and cash in the safe at the Hotel office.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders with attention to detail. food and drink orders efficiently.
- Maintained cleanliness and organization of dining area and service stations.
FOH Team Member
Piesanos Stone Fired Pizza
Gainesville, FL
09.2009 - 01.2021
- Provided customer service by setting up tables, taking orders, and delivering food and drinks. Managed Takeout section by processing to-go orders and relaying messages to owners. Assisted managers with catering orders and applied discounts and tax-exempt forms.
- Greeted and welcomed guests upon arrival at the bar and restaurant.
- Provided menu recommendations and answered customer inquiries about food and drinks.
- Took customer orders accurately and efficiently using point-of-sale systems.
Education
EMS & AA - Health Science
City College
Gainesville, Fl01-2015
AA - General studies
Santa Fe College
Gainesville, Fl01-2010
Skills
- POS proficiency
- Math proficiency
- Multitasking capacity
- Maintenance and landscaping
- Problem solving
- Conflict resolution
- Hardworking
- Fast learner
- Friendly and Social
- Basic Life Support and Self Defense
Timeline
Busser/Head Food Runner
192 at the Blake Hotel, Taos Ski Valley
11.2025 - 04.2026
Driver
Denali Air
05.2025 - 09.2026
Cashier/Food runner
Black Bear Coffee House
06.2024 - 09.2024
Server
Caribou Hotel and Restaurant
01.2024 - 04.2024
FOH Team Member
The Top Bar and Restaurant
04.2019 - Current
FOH Team Member
Piesanos Stone Fired Pizza
09.2009 - 01.2021
EMS & AA - Health Science
City College
AA - General studies
Santa Fe College