Thomas Flanagan
Dover,NH
Summary
I Am the associate you turn to when the task needs to get done to your specifications. I have been a Motivational leader and organizational problem-solver with advanced supervisory, team building and second to none, customer service skills example for over 30 years. Experience stepping into roles and quickly making positive changes to drive company success throughout! Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance, to not only help the company, but themselves.
Highly proficient in a number of attributes including but not limited to,
DOT compliance
OSHA standards
Building maintenance/ cleanliness/ organization
Inventory control/purchasing/ Transportation.
I Will be the associate you’ve been looking for to advance your company.
Overview
2026
2026
years of professional experience
Work History
Project Manager
Dover Roofing LLC
Dover, NH
06.2024 - Current
Sales Associate
Alside Supply Center
Manchester , NH
Shop Manager
Auto Care Plus LLC
Hooksett, New Hampshire
12.2021 - 08.2023
(DSM)Delivery Service Manager/Assistant Manager
ABC Supply Co. Inc.
Knoxville, TN
09.2014 - 09.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 99.8%.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Truck Driver
Loudon County Trucking
Knoxville, TN
09.2011 - 09.2014
- Loaded, balanced and secured product to safely transport goods.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Delivered customer orders to homes and places of business within established time frames.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Maintained consistent on-time delivery record of orders arriving ahead of schedule.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Sales Associate
Joe Madden Ford
Downers Grove, IL
04.1994 - 09.2011
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Acted as point of contact for internal and external customers across departments.
Education
High School Diploma -
Downers Grove South High School
Downers Grove, IL06.1990
Some College (No Degree) - Computer Installation And Repair Technology
Joliet Junior College
Joliet, IL03.2008
Skills
- Sales and Sales monitoring
- Product and services knowledges
- Orientating and training
- Strategic Planning/ calculating planner
- Microsoft Office expertise as well as many other systems
- Time Management
- Staff training and development
- Project management abilities
- Closing and contract negotiations
- Customer relations
- Retail operations management
Timeline
Project Manager
Dover Roofing LLC
06.2024 - Current
Shop Manager
Auto Care Plus LLC
12.2021 - 08.2023
(DSM)Delivery Service Manager/Assistant Manager
ABC Supply Co. Inc.
09.2014 - 09.2021
Truck Driver
Loudon County Trucking
09.2011 - 09.2014
Sales Associate
Joe Madden Ford
04.1994 - 09.2011
High School Diploma -
Downers Grove South High School
Some College (No Degree) - Computer Installation And Repair Technology
Joliet Junior College
Sales Associate
Alside Supply Center